Resident Engagement Coordinator

Broadland Housing Association; United Kingdom; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A leading housing organization in the UK is seeking a Resident Engagement Coordinator to enhance resident engagement and drive community initiatives. This role requires strong communication, event management, and analytical skills. Enjoy a hybrid working environment and contribute to meaningful community impact. Offering competitive salary starting at £31,305 with opportunities for progression and an array of excellent benefits.

Benefits

Enhanced annual leave

Generous pension scheme

Health cash plan and wellness perks

Utilities allowance for home working

Volunteering and personal days

Employee Assistance Programme

Qualifications

• Experience in event or project management.
• Track record of successful resident or community engagement.
• Detail-oriented, analytical, and confident communicator.
• Driving license and access to own vehicle for travel.

Responsibilities

• Deliver and monitor tenant engagement activities.
• Support colleagues in championing resident involvement.
• Provide clear performance information on engagement.
• Use social media to connect with residents.
• Challenge and drive improvements in engagement activities.

Skills

Event management

Community engagement

Analytical skills

Communication skills

Proficiency in Microsoft Office

Job description

Job Title

Resident Engagement Coordinator

Overview

Agile Hybrid Homeworking (office base Norwich). Full time, 37 hours a week, Monday – Thursday, 9.00am – 5.30pm, Friday, 9.00am-5.00pm. Starting Salary at £31,305 per annum, with future progression opportunities to £33,302. Fixed Term Maternity Cover (12 months).

About the Role

Are you passionate about empowering people and building stronger communities? At Broadland Housing Association, you’ll play a vital role in ensuring our residents’ voices are heard and acted upon. You’ll be at the heart of our Communications and Resident Engagement Team, delivering our tenant engagement plan and driving improvements in how we engage with residents.

Your responsibilities will include:

• Delivering and monitoring tenant engagement activities and their impact
• Supporting colleagues to champion resident involvement
• Providing clear performance information on engagement
• Using social media and other channels to connect with residents
• Challenging and driving improvements in engagement, with evidence of impact

About You

• You’ll have experience in event or project management, with a track record of successful resident or community engagement.
• You’re detail-oriented, analytical, and a confident communicator—both written and verbal.
• Proficiency in Microsoft Office essential.
• A driving licence and access to your own vehicle is required, as travel throughout Norfolk will be part of the role.
• We welcome applications from candidates who share our values and are committed to making a difference.

Why Join Us?

• Purposeful Work: Shape the way we connect with residents and deliver engagement activities that inspire positive change.
• Hybrid Flexibility: Enjoy a healthy work-life balance with our agile hybrid working model—typically 60% home, 40% office.
• Award-Winning Culture: We’re proud to be one of the top 25 housing organisations to work for in the UK and feature in the top 50 companies in the East of England.
• Inclusive & Supportive: As a Disability Confident and Mindful Employer, we’re committed to equality, diversity, and staff wellbeing.
• Development Opportunities: Access ongoing training, personal development, and clear progression pathways.
• Brilliant Benefits: Enhanced annual leave (including your birthday off!), Generous contributory pension scheme, Health cash plan and wellness perks, Utilities allowance for home working, Volunteering and personal days, Employee Assistance Programme

Application Information

Apply now to join a team where your work truly matters. For an informal chat about the role or any questions, contact our recruitment line on 01603 750109 or email [e-mail].

Closing date: Midnight on Tuesday 07 October 2025.