Resettlement Support Officer

Hillingdon Council; Uxbridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Uxbridge is seeking two Resettlement Support Officers to assist displaced families and individuals. You will deliver operational support and work within a team to ensure a smooth resettlement process. Ideal candidates will possess strong communication skills and a passion for helping vulnerable communities. This role offers a flexible work environment and numerous employee benefits.

Benefits

Flexible Working Hours

36 Hour Week

Generous Holiday Entitlement

Employee Benefits

Mental Health Support

Travel Support

Qualifications

• Highly motivated and team-oriented.
• Passionate about supporting vulnerable families and individuals.
• Organized and detail-focused, with good administrative skills.

Responsibilities

• Support a varied caseload of resettlement cases.
• Act as the first point of contact for residents and partner agencies.
• Maintain accurate case records and reports.

Skills

Strong communication

Team-oriented

Organizational skills

Empathy

Adaptability

Job description

About the role

At Hillingdon, we are proud of our commitment to Putting Our Residents First. We are looking for two highly motivated Resettlement Support Officers to join our fast-paced Resettlement Team, initially for six months with the possibility of extension for up to one year, subject to funding.

This is a rewarding opportunity to make a real difference in the lives of displaced individuals and families. While previous experience in a resettlement environment would be beneficial, it is not essential. Most important is a positive attitude and the ability to work well within a team to support vulnerable families and individuals.

As a Resettlement Support Officer, you will deliver high-quality administrative and operational support across all of our current resettlement schemes, including:

• Afghan Resettlement Programmes
• Homes for Ukraine
• Asylum Dispersal
• Newly arrived British Citizens
• Other Home Office-led humanitarian initiatives

You will work closely with the Resettlement Support Team Leader and the wider team to ensure individuals and families are supported to settle successfully in Hillingdon.

Key Responsibilities

• Support a varied caseload of resettlement cases, ensuring arrivals into Hillingdon have a smooth and positive experience.
• Act as the first point of contact for residents, partner agencies, and internal departments, providing empathetic and culturally sensitive support.
• Enable new arrivals to access housing, benefits, education, healthcare, and community integration opportunities.
• Maintain accurate case records, reports, and data returns to meet Government and council requirements.
• Assist colleagues at Welcome Centres and other off-site locations during new arrivals.
• Escalate safeguarding concerns or complex issues to the Team Leader.
• Contribute to continuous improvement and adapt to changes in Home Office guidance or council policy.

About You

We’re seeking candidates who are:

• Highly motivated and team-oriented.
• Passionate about supporting vulnerable families and individuals.
• Organised and detail-focused, with good administrative and record-keeping skills.
• Strong communicators, with the ability to engage empathetically with people from diverse backgrounds.
• Flexible and adaptable, able to respond to changing priorities in a fast-paced environment.

What We Offer

• A chance to directly support individuals and families to rebuild their lives.
• A supportive and collaborative team environment.
• Professional development opportunities.
• Access to a wide range of employee benefits.

If you are committed to helping others and want to be part of a team making a genuine difference, we’d love to hear from you.

Apply today and help us deliver on our vision of Putting Our Residents First.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

Equity, Diversity and Inclusion

We are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject tothe following pre-employment screening:

• Enhanced DBS Check
• 3 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.