Reservations, Meeting & Events Manager

Cycas Hospitality UK Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality management company in the United Kingdom is seeking a dynamic Reservations, Meeting & Events Manager to oversee room bookings and M&E functions. This role involves managing reservations, ensuring high-quality customer care, and leading a small team. The ideal candidate has a strong background in hospitality and team environments, excellent communication skills, and proficiency in Opera PMS. With a fun workplace culture and strong career development opportunities, this position is perfect for someone looking to grow in the field.

Benefits

Discounts at 7,000+ hotels worldwide

Industry-leading training and career development

Work hard, play hard culture

Qualifications

• Previous experience in reservations and/or M&E within a hotel or fast-paced environment.
• Experience leading or supervising a small team.
• Strong written and spoken English.

Responsibilities

• Lead the reservations and M&E function.
• Oversee revenue streams in partnership with the Director of Sales.
• Manage and convert incoming reservations.

Skills

Customer care

Leadership

Communication skills

Organizational skills

Commercial awareness

Proactive approach

Tools

Opera PMS

Job description

Reservations, Meeting & Events Manager

Moxy & Residence Inn Slough – SL1 1GZ

Cycas Hospitality

At Cycas Hospitality, we believe people are at the heart of everything we do. Our crew members show up as their true selves every day so they can deliver POSITIVELY OUTRAGEOUS service. Now, we're searching for a dynamic, ambitious, and confident Reservations, Meeting & Events (M&E) Manager to join our Commercial Team at the fabulous dual-branded Moxy & Residence Inn Slough!

If you're driven, commercially minded, people-focused, and ready to grow, this is the perfect opportunity to shine.

What Will You Be Doing?

As the Reservations, Meeting & Events Manager, you will lead the reservations and M&E function while supporting overall hotel commercial performance.

You will:

• Oversee all rooms and M&E revenue streams in partnership with the Director of Sales and Commercial Team
• Manage and convert incoming reservations, group enquiries, and M&E requests in line with commercial strategies
• Develop and maintain strong client, agent, and corporate relationships
• Support rate setting, contracting, and yield strategies
• Ensure both hotels maximise sell-out efficiency in line with company targets
• Deliver monthly revenue targets for Reservations and M&E
• Negotiate rates using market intelligence and demand calendars
• Identify new leads and contracted corporate opportunities
• Manage group bookings, allocations, and operational communication
• Conduct client show rounds and represent the hotels professionally
• Attend commercial meetings, daily briefings, and owners calls
• Lead the Reservations & M&E team including 1-1s, coaching, and development
• Maintain internal systems including RFP tools (Cvent, Venue Directory, One Source, etc.)
• Oversee the department in the absence of the DOS or senior commercial leaders
• Manage M&E forecasting, month-end reporting, and diary management

What Are We Looking For?

• Passion, confidence, and exceptional customer care
• Previous experience in reservations and/or M&E within a hotel or fast-paced environment
• Experience leading or supervising a small team (preferred for manager level)
• Strong written and spoken English
• Excellent telephone manner and communication skills
• Strong knowledge of Opera PMS essential
• Strong organisational and multitasking skills
• Commercially minded with a proactive approach to securing business

What Do We Offer?

• A fun, spirited workplace where you can be your true self
• The opportunity to be part of a global family with 220,000+ colleagues worldwide
• A “work hard, play hard” culture
• Industry-leading training and career development
• Discounts at 7,000+ hotels worldwide
• The chance to grow with one of Europe’s most innovative hotel management companies
• The opportunity to be part of something exciting as we continue to expand our portfolio and talent

If you believe you have what it takes and want to join our growing family, we want to hear from you!

Please apply by email with your CV, current salary, and notice period.

All offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK.