Reservations Manager

Motel One; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel chain in Glasgow is seeking a Reservations Manager to oversee the booking process and ensure excellent service. The role involves managing staff, optimizing reservations, and ensuring exceptional guest experiences. Ideal candidates will have a hospitality background and strong communication skills. This position offers a competitive benefits package and opportunities for career development.

Benefits

Staff accommodation rates at over 100 hotels

Bonus scheme up to 4000 per year

Uniforms and shift allowances

Qualifications

• Have completed an apprenticeship in the hotel trade or have professional experience in hospitality.
• Enjoy developing employees; management experience is beneficial.
• Be open and communicative with excellent manners.

Responsibilities

• Provide excellent service starting from the booking process.
• Oversee and optimize the reservations process.
• Conduct internal coaching and organize training courses for staff.

Skills

Excellent hosting skills

Team player

Management experience

Passion for the hotel industry

Excellent English communication

Education

Apprenticeship in the hotel trade

Tools

Opera PMS

Job description

Together with your team you will provide our guests with excellent service starting with the booking process. Setting the standard for guest interactions and experiences via phone or email. As well as coordinating and managing your team you will also be responsible for :

• Taking and processing bookings as well as reviewing bookings overbookings and options
• Overseeing and optimising the entire reservations process ensuring smooth operations and maximum efficiency
• Setting and maintaining the highest standards for guest interactions and experiences across all communication channels
• Producing duty rosters and holiday schedules
• Conducting internal coaching and cross-trainings as well as organising development training courses for Reservations staff
• Monitoring forecasts and checking budget projections
• Collaborating closely with both the Sales and Front Office teams providing assistance during peak periods and ensuring seamless interdepartmental communication
• Implementing and maintaining a robust customer relationship management (CRM) system to track guest preferences and enhance personalised service
• Analysing reservation trends and guest feedback to continually improve services and processes
• Ensuring compliance with all relevant data protection regulations and maintaining the security of guest information

Qualifications

Do you have a great personality and excellent hosting skills Then you will fit in here! Because these are our priority. You will also :

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
• Enjoy developing employees management experience is beneficial
• Have hosting skills and a passion for the hotel industry as well as an excellent sense of quality and service
• Be open and communicative and have excellent manners as well as a solid command of (written and spoken) English
• Be a team player and willing to provide assistance across departments we achieve our results together
• Knowledge of Opera PMS would be an advantage

Additional Information

Staff Benefits

We value our people and reward their dedication with a competitive benefits package. As a Motel One team member you’ll enjoy staff accommodation rates at over 100 hotels across Europe making it easy and affordable to travel. You’ll also have the opportunity to take part in our bonus scheme where you can earn up to 4000 per year based on guest satisfaction reviews a recognition of the great service you and your team deliver every day. Alongside this we provide uniforms shift allowances and a range of perks designed to support your wellbeing and work-life balance. Most importantly you’ll be part of a friendly professional team in a company that genuinely cares about its employees.

Remote Work: No

Employment Type: Full-time

Key Skills: Active Directory Administration, English Language, Access Control, Jpa, Legal Support, Airlines

Experience: years

Vacancy: 1