Reservations & Guest Communications Executive

Maison Estelle; Witney; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury rural retreat in the United Kingdom is looking for a Reservations and Communications Executive. Your role will involve managing day-to-day enquiries and providing warm, exceptional service to guests. Candidates should be passionate about guest experience, detail-oriented, and excellent communicators. The position offers numerous perks, including biannual socials, exclusive staff rates, and a supportive work environment focused on well-being and growth.

Benefits

Biannual company socials

Exclusive staff rates

Colleague spaces stocked with food

28 days holiday

Recommend-a-friend bonus scheme

Qualifications

• Passionate about creating exceptional guest experiences.
• Enthusiastic team player with a positive mindset.
• Confident in using IT and communicating over the phone.

Responsibilities

• Handle all day-to-day enquiries.
• Respond to calls, messages, and requests warmly.
• Ensure guests always feel hosted in their home.

Skills

Exceptional guest experience

Attention to detail

Team player

Confident IT user

Excellent communication skills

Job description

A luxury rural retreat in the United Kingdom is looking for a Reservations and Communications Executive. Your role will involve managing day-to-day enquiries and providing warm, exceptional service to guests. Candidates should be passionate about guest experience, detail-oriented, and excellent communicators. The position offers numerous perks, including biannual socials, exclusive staff rates, and a supportive work environment focused on well-being and growth.