Reservations Coordinator — Stadium & Hotel Events

Emirates Old Trafford, Lancashire Cricket Club; Trafford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel at a sports and events venue is seeking a dedicated Hotel Reservations Coordinator. The ideal candidate will manage room inventory and transient bookings while ensuring quality control in reservations. Responsibilities include responding to guest enquiries and championing upselling opportunities. Strong background in reservations, IT skills, and a commitment to customer service are essential. The position offers a competitive salary and numerous benefits including enhanced leave and health plans.

Benefits

Enhanced Pension and Life Assurance

Health Cash Plan

Enhanced Annual Leave

Lancashire Cricket Club Memberships

On-site retail and hotel discounts

Free parking

Cycle to Work Scheme

Qualifications

• Experience in reservations from a customer service or hotel background is essential.
• Strong IT skills needed for managing hotel property management systems.
• Should effectively handle high-pressure situations.

Responsibilities

• Manage the room inventory and transient bookings efficiently.
• Ensure accuracy in bookings and packages attached.
• Handle guest enquiries both in person and over the phone.

Skills

Reservations experience

Knowledge of hotel property management systems

Good organisation skills

Ability to work under pressure

Exceptional communication skills

Job description

A leading hotel at a sports and events venue is seeking a dedicated Hotel Reservations Coordinator. The ideal candidate will manage room inventory and transient bookings while ensuring quality control in reservations. Responsibilities include responding to guest enquiries and championing upselling opportunities. Strong background in reservations, IT skills, and a commitment to customer service are essential. The position offers a competitive salary and numerous benefits including enhanced leave and health plans.