Reservations Assistant Manager - Reservations - Jumeirah Carlton Tower

Jumeirah; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury hotel chain in the City of Westminster is seeking a Reservations Manager to oversee the Reservations team. The successful candidate will conduct training, monitor performance, and process reservations accurately using the Opera system. Excellent English communication skills and prior management experience are essential. This role offers a supportive environment with extensive benefits including health care, development opportunities, and competitive salary.

Benefits

Access to Learning & Development programmes

Colleague discounts on food, beverage, and hotel stays worldwide

Health care and insurance benefits

Competitive salary + excellent incentive scheme

Wellness benefits – Chiropodist, flu jabs, and more

Employee Assistance Program

Extra holiday for significant birthdays

Taxi service after hours

Social events & recognition programmes

Qualifications

• Supervisory or management experience preferred.
• Strong communication skills in English required.
• Proficiency in Microsoft Office Suite needed.
• Knowledge of Opera reservation system is critical.

Responsibilities

• Supervise and manage the Reservations team.
• Conduct training sessions on hotel policies.
• Monitor team performance and provide feedback.
• Schedule team shifts for coverage.
• Assist in recruitment of new team members.
• Process reservations using Opera accurately.

Skills

Previous supervisory or management experience

Excellent English communication skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Strong knowledge of Opera reservation system

Effective communication at all levels

Tools

Opera reservation system

Job description

Company Overview

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Its iconic hotels, such as Jumeirah Burj Al Arab and Jumeirah Carlton Tower in London, are renowned for warm service and distinctive experiences.

Responsibilities

• Supervise and manage the Reservations team, offering guidance, support, and training.
• Conduct regular training sessions to ensure team knowledge of hotel policies and systems.
• Monitor team performance and provide constructive feedback.
• Schedule and coordinate team shifts to ensure adequate coverage.
• Assist in recruitment and onboarding of new team members.
• Process telephone and email reservations using Opera, ensuring accuracy.

Qualifications

• Previous supervisory or management experience preferred.
• Excellent English communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong knowledge of Opera reservation system.
• Ability to communicate effectively at all levels.

Benefits

• Supportive and inclusive work environment.
• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary and incentive structure.
• Dry cleaning of uniform or business attire.
• Meals on duty.
• Employee Assistance Program.
• Wellness benefits – Chiropodist, flu jabs, and more.
• Competitive salary + excellent incentive scheme.
• Private medical insurance.
• Life insurance.
• Extra holiday for significant birthdays (21, 30, 40, etc.).
• Jumeirah perks website access – discount.
• F&B and spa treatment discounts.
• One and a half times pay for work during bank holidays.
• Taxi service after hours.
• Social events & recognition programmes.
• Ongoing training & development.
• Wedding/Baby gift.
• Company sick pay.
• Travel card season ticket loan.
• Cycle scheme.
• Internal transfer scheme.
• Eye test and discount for VDU users.
• Dental cash‑back plan.
• External transfer scheme.