Reservations and Events Coordinator

Exclusive Hotels and Venues; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality venue in Warwickshire is seeking a detail-oriented Reservations and Events Coordinator. This role involves managing guest communications, coordinating bookings, and ensuring exceptional service delivery. Candidates should have experience in events or hospitality, strong organisational skills, and be able to work under pressure. The position offers a competitive salary, meals on duty, and opportunities for training and growth.

Benefits

Competitive salary and share of service charge

Delicious meals on duty

Access to training and development opportunities

Discounts across properties

Wellbeing support

Qualifications

• Previous experience in reservations, events or front office in hospitality.
• Exceptional organisational skills and attention to detail.
• Professional and friendly telephone manner.

Responsibilities

• Handle front-line communication with guests and clients.
• Accurately input bedroom reservations and update guest profiles.
• Coordinate all bookings including conferences and special events.
• Produce detailed function sheets to support operational delivery.

Skills

Organisational skills

Communication skills

Customer service

Attention to detail

Tools

Microsoft Office

Opera

Job description

Job Introduction

Reservations and Events Coordinator

Are you passionate about creating seamless guest journeys and unforgettable events?

Ansty Hall, a charming Georgian manor nestled in the Warwickshire countryside, is seeking a detail-oriented and enthusiastic Reservations and Events Coordinator to join our team. With its elegant interiors and welcoming atmosphere, Ansty Hall is a popular destination for leisure stays, weddings, private celebrations, and corporate events.

If you thrive in a fast-paced hospitality environment and love turning plans into memorable experiences, we’d love to hear from you.

As Reservations and Events Coordinator, you’ll be responsible for:

• Handling front-line communication with guests and clients via phone, email, and online platforms
• Accurately inputting bedroom reservations and updating guest profiles to enhance the guest experience
• Coordinating all bookings including conferences, private dining, group stays, and special events
• Producing detailed and accurate function sheets to support operational delivery
• Preparing and conducting show rounds in line with hotel standards
• Collating client information to support the planning and execution of events
• Ensuring all enquiries are responded to promptly and professionally
• Supporting the wider team with administrative tasks and system updates
• Occasionally assisting the team at weekend wedding showcases

Person Requirements:

• Previous experience in reservations, events or front office, ideally within a hotel or hospitality setting
• Exceptional organisational skills and attention to detail
• A professional and friendly telephone manner
• Strong communication skills, both written and verbal
• Confident working independently and as part of a team
• Comfortable using hotel systems and Microsoft Office (Opera or similar is a plus)
• Immaculate personal presentation and a positive, proactive attitude
• Able to work under pressure and manage multiple priorities
• Flexible to support occasional weekend events

What We Offer:

At Ansty Hall, we believe in recognising and rewarding our team. You’ll enjoy:

• Competitive salary and share of service charge
• Delicious meals on duty
• Access to training and development opportunities to support your growth
• Discounts across our collection of properties
• Wellbeing support and employee assistance programme
• Opportunities to contribute to sustainability and community initiatives
• A vibrant, inclusive team culture where your ideas and creativity are valued

We’re proud to be a BCorp certified business, committed to using our company as a force for good—balancing purpose with profit, and putting people and planet at the heart of everything we do.

Eligibility:

Applicants must have the right to live and work in the UK.

Ready to help shape unforgettable guest experiences?

Apply today and become part of the Ansty Hall story.