Reservations Agent – Luxury Hotel

Trades Workforce Solutions; United Kingdom; On-site; GBP 29,000; Full time

Job summary

A renowned luxury country house hotel in the United Kingdom is seeking a confident Reservations Agent to join their team. You will handle guest inquiries and manage room reservations, ensuring a seamless experience from the first contact. The ideal candidate has experience in a hotel or customer-facing role and possesses strong organizational skills. This position offers excellent benefits, including competitive salary and opportunities for career progression within a prestigious hotel setting.

Benefits

Affordable accommodation

Industry-leading training

Use of spa and leisure facilities

Free meals on duty

Discounts at the hotel

Employee Recognition

Staff shuttle bus

Qualifications

• Previous experience in hotel reservations or customer service in a 4 or 5-star environment.
• Confident communicator who builds rapport with guests.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle guest inquiries via phone and email.
• Process room reservations accurately.
• Advise guests on room types, rates, and packages.
• Identify upselling opportunities to maximize revenue.
• Support wider team for seamless guest experience.

Skills

Hotel reservations experience

Customer-focused communication

Organizational skills

Job description

Overview

We are delighted to continue partnering with a renowned luxury country house hotel in a truly stunning setting. They are now seeking a confident, detail-focused Reservations Agent to join their reservations team and play a key role in shaping the guest journey from first contact through to arrival, where first impressions truly count.

Benefits

You’ll be wondering what’s in it for you as a Reservations Agent…

• £28,130 per annum
• Affordable accommodation
• Opportunity to work at one of the UK’s leading luxury hotels
• Industry-leading training and career progression programmes
• Use of the hotel’s spa & leisure facilities
• Free meals on duty
• Discounts for you, your family & friends at the hotel
• Employee Recognition
• Staff shuttle bus from the local train station

Responsibilities

Responsibilities as a Reservations Agent…

• Handling guest enquiries via phone and email in a professional and personable manner
• Processing room reservations accurately using the hotel booking systems
• Advising guests on room types, rates, packages and hotel facilities
• Identifying opportunities to upsell and maximise revenue where appropriate
• Supporting the wider reservations and front office teams to ensure a seamless guest experience

Qualifications

You’ll be a great fit if you:

• Have previous experience in hotel reservations, front office or a customer‑facing role within a 4 or 5‑star environment
• Communicate confidently and enjoy building rapport with guests
• Are highly organised with strong attention to detail
• Thrive in a busy, service‑focused environment
• Take pride in delivering excellent customer service from the first enquiry onwards

This is a great opportunity for a Reservations Agent looking to build or progress their career within a luxury hotel environment and be part of a professional, supportive team.

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.

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