Reservationist - London

The Audley; Camden Town; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious restaurant in London is seeking a Reservationist to enhance guest experiences through exceptional service. This part-time role requires strong communication skills and a knack for sales. Enjoy industry-leading benefits and the opportunity to work in a dynamic team. Ideal candidates must have a passion for hospitality and the ability to exceed guest expectations.

Benefits

30 days holiday including bank holidays

Nutritious meals during shifts

Free guest experiences

Enhanced family-friendly policies

Health cash plan

Generous discounts across properties

Career development opportunities

Qualifications

• Proven track record in customer service roles.
• Ability to handle guest inquiries efficiently.
• Sales experience is a plus.

Responsibilities

• Respond to guest enquiries across multiple channels.
• Meet sales and guest satisfaction targets.
• Deliver high-quality service to enhance guest experiences.

Skills

Customer service excellence

Excellent communication

Sales proficiency

Job description

Overview

Reservationist - London

Employer The Audley

Location London, Greater London

Salary Up to £17.80 per hour

Closing date 23 Oct 2025

Sector Chef jobs, Chef, Executive Chef, Head Chef

Job Type Part Time

Job Details

Reservationist - London

Reservationist - Mount St Restaurant, Mayfair

• 20 hours per week
• 17.80 per hour, Service Charge Included (13.21 per hour Salary and up to 4.59 per hour avg Service Charge)
• Incredible Industry Leading Benefits: detailed below

Responsibilities

As a Reservationist, you'll play a key role in our guests journey, delivering the utmost quality of service, exceeding our guest expectations and leaving them with an outstanding experience. You'll be responding to enquiries through multiple channels and have both sales and guest satisfaction targets.

You'll be surrounded by a team with a creative flair and a passion for fresh food and brilliant service with a desire to learn and grow. All striving to go beyond for guests, our team and the community.

What's in it for you?

• 30 days holiday inc. bank holidays
• Nutritious food and drinks whilst on shift
• Free annual guest experience for you and a plus one at Mount St Restaurant
• Enhanced family-friendly policies, including 12 weeks full pay Maternity leave and 2 weeks full pay Paternity leave. These moments matter!
• Health cash plan - a health benefit which allows you to claim back your everyday medical expenses like Dentists and Prescriptions
• Life Assurance
• Generous Artfarm-wide discounts including:
• Up to 50% off room booking at The Fife Arms
• Up to 25% off food and beverage across our properties in Somerset, Scottish Highlands, Los Angeles and London
• Up to 30% off our fabulous retail products
• High street discounts off 1000's retailers through MyArtfarm site and app.
• Amazing socials led by local social committees - bowling, 10k runs or just a cold pint in the pub - there's something for everyone.
• A unique approach to career development and learning opportunities tailored around your individual aspirations and goals.
• Employee Assistance Programme with Hospitality Action
• Enhanced pension scheme to help you save into your piggy bank for the future!
• Option to save directly from payroll into an ISA to enhance financial wellbeing

About Mount St Restaurant

Situated in the elegant Victorian building on the corner of Mayfair's Mount Street and South Audley Street, The Audley offers guests three distinct experiences: The Audley Public House, a traditional London pub on street level, Mount St. Restaurant, a modern London restaurant on the first floor; and three floors housing four beautifully designed spaces, each with its own story and available for private hire.

Mount St. Restaurant is led by Executive Head Chef Jamie Shears (formerly of 45 Jermyn St. and CUT at 45 Park Lane), who brings a creative approach to a menu inspired by the culinary traditions of London. Working with trusted farmers, growers and foragers - including from our own Somerset farm - we focus on fresh, seasonal produce and a commitment to sustainability.

Art is at the heart of Mount St. Restaurant, with over 200 pieces of art featuring throughout the dining space and rooms - including works by Andy Warhol, Henri Matisse, Lucian Freud, Philip Guston, Peter Fischli and David Weiss, as well as site-specific commissions by Hauser & Wirth artists.

About Artfarm

Artfarm is an independent international hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurant in Los Angeles and New York, Roth Bar, Da Costa Italian Restaurant and Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm uniquely brings together art, community, education, people, and place.

Artfarm is an equal opportunity employer and we value diversity. We believe that diversity and inclusion in our team is critical to our success, so we seek to recruit, develop, and retain talent from a diverse candidate pool. Sustainability is at the heart of Artfarm and every one of the team has a role to play in protecting our planet.