Reservationist £26,984.10 plus tronc

Lympstone Manor; Exmouth; On-site; GBP 26,000 - 31,000; Full time

Job summary

A prestigious luxury resort in Exmouth is looking for a Reservationist to join their team. The ideal candidate will have previous experience in a 5-star luxury hotel and possess excellent organisational, time management, and interpersonal skills. Key responsibilities include handling guest reservations and ensuring a professional service. This role offers a competitive salary package as well as additional benefits including holiday, staff meals, and discounts. If you are passionate about delivering exceptional guest experiences, we want to hear from you.

Benefits

Competitive pay package

Generous monthly service charge addition

28 days holiday per year

Staff company benefits and discounts

Free staff meals

25% discount in the restaurant on food and beverage

Staff Bed and Breakfast rate

Special Staff Relais Châteaux rate

Longevity rewards

Introduce a friend bonus

Staff party

Qualifications

• Previous experience in 5-star luxury hotels is preferred.
• Good organisational skills and time management.
• Attention to detail.
• Teamwork and interpersonal skills.
• Ability to focus in a busy environment.

Responsibilities

• Interact with customers in a professional, friendly manner.
• Handle guest reservations and bookings accurately.
• Build rapport with guests to maximize sales opportunities.
• Communicate with other hotel departments regularly.
• Work closely with the Front office team for effective service.

Skills

Organisational skills

Attention to detail

Interpersonal skills

Flexibility

Ability to focus in a busy environment

Job description

About the Position

Role: Reservationist

Location: Lympstone, Devon. Manor 5 (Luxury between Exeter and Exmouth).

Resort Information: https://lymotstonemanor.co.uk

Salary: £26,984.10 plus yearly Tronc of £4,000.

Hours: Full-time 42.5 hours, 5 days a week.

Relationships: Reservations team, Front of House team, Sales & Events team.

Welcome. Become part of something bigger. Make a difference. People and passion are why we exist. We strive to achieve the exceptional in all that we do. Each of us is empowered to deliver a personal experience, to be the leaders in service and hospitality. If you understand what it takes to deliver memorable moments and you truly believe you can make a difference to someone else's day, we want to hear from you.

Lympstone Manor is the home of five red star exceptional luxury. A leading member of Relais & Chateau, our 21 contemporary bedrooms, 6 luxury shepherds huts, Michelin Star and 5 AA Rosette restaurant, brand new swimming pool and clubhouse, world‑class wine cellar and vineyard guarantee an experience for all to adore.

What you'll be doing

• Interact with customers in a professional, friendly and confident manner.
• Handle guest reservations & bookings to the correct standard.
• Build rapport with guests in order to maximise sales opportunities and generate future business.
• Communicate and share knowledge with other hotel departments on a regular basis.
• Work closely with the Front office team to ensure a smooth, effective and courteous service at all times.

Who we’re looking for

• Previous experience in 5-star luxury hotels is preferred.
• Good organisational skills and time management.
• Attention to detail.
• Teamwork, flexibility and interpersonal skills.
• Ability to focus in a busy environment.

Rewards

• Competitive pay package.
• Generous monthly service charge addition.
• 28 days holiday per year.
• Staff company benefits and discounts.
• Free staff meals.
• 25% discount in the restaurant on food and beverage.
• Staff Bed and Breakfast rate.
• Special Staff Relais Châteaux rate.
• Longevity rewards.
• Introduce a friend bonus.
• Staff party.

FAQs

• What happens after I apply? You will be sent an email confirming we have received your application. Within 7 days, we will contact you confirming whether your application has been shortlisted.
• Where is Lympstone Manor? Situated in the heart of Devon, Lympstone Manor sits between Exeter and Exmouth and overlooks the Exe Estuary. Our address is Lympstone Manor, Courtlands Lane, Exmouth, EX8 3NZ.
• Can I get to Lympstone Manor via public transport? You can take the coastal train from Exeter St. Davids or Exeter Central train stations, take the Exmouth train and exit at Lympstone village. It is a 15 minute walk to Lympstone Manor from the train station.
• Do I need the right to work in the UK? In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
• Do you provide employee accommodation? Yes, we can offer accommodation.
• How long after my interview will it take to know the outcome? You will be notified within the week if you have been successful.
• What will the working hours be? Working hours will vary depending on the role and department. They are detailed within each individual job vacancy.
• What are your company values? Passion, Integrity, Authenticity, Quality, Respect, Consistency.

Have a look at our careers site to find out more about our culture, values and mission. As well as our benefits and rewards packages. If you're ready to become part of something bigger, if you’re driven by passion and if you seek to become exceptional at what you do, then we want to hear from you.