Resales & Staircasing: Customer Support Specialist

Reed Specialist Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Customer Journey Team Support in Islington. This temporary role involves first contact with customer inquiries, managing email communication, and maintaining accurate documentation. Applicants should have experience in property sales, strong communication skills, and be well-organized. This position requires proficiency in IT, specifically Excel and Word, and the ability to work efficiently in a fast-paced environment. Competitive pay is offered for this role.

Qualifications

• Experience in a customer-focused environment.
• Well-organised with a track record in accuracy.
• Ability to create documents under short deadlines.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Manage team mailboxes within SLAs.
• Maintain customer folders and sales trackers accurately.
• Assist in completing regulatory reporting requirements.
• Support document creation and updates on cases.
• Highlight inaccuracies in documentation.
• Maintain relationships with internal and external colleagues.

Skills

Experience in property sales and/or Shared Ownership

Excellent telephone manner

Strong written communication skills

Data management systems expertise

Proficiency in Excel and Word

Organizational skills

Ability to create documents and reports

Job description

A recruitment agency is seeking a Customer Journey Team Support in Islington. This temporary role involves first contact with customer inquiries, managing email communication, and maintaining accurate documentation. Applicants should have experience in property sales, strong communication skills, and be well-organized. This position requires proficiency in IT, specifically Excel and Word, and the ability to work efficiently in a fast-paced environment. Competitive pay is offered for this role.