Repairs Surveyor

Graham Rose; Redhill; On-site; GBP 39,000 - 46,000; Full time

Job summary

A leading charitable Housing Association seeks a Repairs Surveyor in Redhill, Surrey, to manage repair issues effectively. The role offers a starting salary of £39,250, a 36-hour work week, and a generous 35 days holiday, including bank holidays. Key duties include delivering effective repairs, managing complex works, and resolving customer complaints. Benefits include a robust pension scheme, enhanced leave, and a strong focus on personal development. This is a unique opportunity with excellent working conditions and support for employee wellbeing.

Benefits

Flexible working

Generous pension scheme

Health cash plan

Learning and development opportunities

Retail discounts

Qualifications

• Relevant qualification (CIOB or RICS) or equivalent experience.
• Strong knowledge of landlord responsibilities and tenant rights.
• Experience in surveying residential properties and managing repairs.

Responsibilities

• Identify and deliver effective repair solutions.
• Resolve customer issues promptly and professionally.
• Project-manage complex works from start to end.
• Lead inspection processes for repairs and minor works.
• Ensure proactive communication with residents.

Skills

Building maintenance knowledge

Construction standards expertise

Repair diagnostics

Contract administration

Customer complaint resolution

Education

Relevant technical qualification in building surveying or construction

Job description

Repairs Surveyor – Redhill, Surrey

Starting salary £39,250. 36‑hour week. 35 days holiday (27 days + 8 bank holidays). Domestic properties (social and leasehold housing). Generous pension scheme (2:1 employer contribution). Leading employee assistance programme. Flexible working, promoting a work‑life balance. Permanent position with career progression opportunities.

A leading charitable Housing Association that encourages personal development, offers great benefits and is a compassionate employer requires a Repairs Surveyor in Redhill to effectively manage a case load of repair issues.

Duties for the role of Repairs Surveyor in Redhill, Surrey include:

• Identify and deliver effective repair solutions by surveying properties, diagnosing issues accurately, specifying works, and ensuring repairs are planned, ordered, and delivered to time, cost, and quality standards.
• Resolve customer issues promptly and professionally by investigating complaints and queries on‑site, identifying solutions, and seeing them through to full resolution—improving satisfaction and reducing repeat contacts.
• Project‑manage complex works from end to end, including preparing quotes and specifications, procuring materials, coordinating operatives and contractors, supervising delivery on site, and completing post‑inspections.
• Lead the inspection process for all repairs and minor works, ensuring that all required surveys (e.g. estate inspections, TDI surveys, mutual exchanges) are completed to standard and inform appropriate action.
• Maintain accurate and accessible records of all inspections, customer interactions, repair decisions, and progress updates in the appropriate IT systems to support team efficiency and compliance.
• Ensure clear and proactive communication with residents throughout the repairs process, providing regular updates and managing expectations to drive positive outcomes and prevent complaints.
• Comply with Section 20 consultation requirements for leasehold works, ensuring correct notices, timelines, and engagement steps are followed to protect the organisation and inform service charges.
• Contribute to service improvement by feeding back lessons learned from inspections, works and customer interactions, incorporating insights into future specifications and working practices.
• Support financial accountability by checking the accuracy of invoices and accounts, contributing to budget forecasting, and participating in annual budget setting and tender evaluations.
• Maximise service efficiency through accurate diagnosis, clear job scoping, and a right‑first‑time approach.

Skills and experience required for the Repairs Surveyor in Redhill, Surrey include:

• Relevant technical qualification in building surveying, construction, or property maintenance (e.g. CIOB or RICS or equivalent demonstrable experience).
• Strong working knowledge of building maintenance, construction standards, repair diagnostics, and contract administration.
• Understanding of landlord responsibilities, tenant rights, and leaseholder consultation requirements, including Section 20.
• Experience surveying residential properties and delivering repairs, maintenance, or small works projects from start to finish.
• Demonstrable track record of resolving property‑related customer complaints and ensuring satisfactory outcomes.
• Experience working with contractors, consultants, and operatives to coordinate delivery of repair works and ensure value for money.
• Familiarity with compliance and regulatory standards relevant to social housing or residential property management.

Benefits for the Repairs Surveyor in Redhill, Surrey include:

• Starting salary of £39,250k
• Fantastic work/life balance with flexible working
• 35 days holiday (27 days + 8 bank holidays)
• 36‑hour week
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• 2 to 1 employer pension contribution
• Funded health cash plan
• Extensive wellbeing support
• Voucher‑based recognition scheme
• Retail discounts

This is a unique opportunity for a Repairs Surveyor in Redhill, Surrey to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. If it is of interest, don't delay and apply today!