Repairs & Factoring Admin Assistant

RG Setsquare; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A property management company in Glasgow is seeking a Repairs & Factoring Admin Assistant to support the Factoring Team. The successful candidate will manage calls and emails, coordinate repairs, and provide administrative support. This full-time role requires excellent IT and communication skills. Ideal for organized individuals who thrive in a customer-focused environment.

Qualifications

• Strong admin skills required.
• Experience in repairs administration or property services preferred.
• Excellent communication and customer service skills needed.

Responsibilities

• Be the first point of contact for calls, emails, and queries.
• Log and process repairs and answer related questions.
• Provide admin support for complaints and service queries.

Skills

Excellent IT skills, especially Excel

Strong communication and interpersonal skills

A customer-centred, confident, and friendly manner

Ability to work well across teams

Proactive problem-solving

Highly organised with record-keeping

Job description

Repairs & Factoring Admin Assistant

Location: Glasgow
Salary: EVH Grade 5
Contract: Full-time
Department: Finance / Factoring
Reporting to: Factoring Team Leader

Are you organised, people-focused, and great at keeping things moving behind the scenes? Do you enjoy helping customers, solving problems, and being the first point of contact in a busy repairs/factoring environment?

We're looking for a Repairs & Factoring Admin Assistant to join a warm, supportive team and play a key role in delivering an excellent service to factored homeowners.

About the Role

As the Repairs & Factoring Admin Assistant, you will be the friendly and efficient first point of contact for owners, contractors, and internal teams. You'll support the Factoring Team with a mix of customer service, repairs coordination, and general administration.

Your day-to-day will include:

• Being the first point of contact for calls, emails, and queries from factored owners
• Logging and processing repairs, answering repair-related questions, and raising proposed works
• Supporting the administration of factoring complaints and responding to service queries
• Providing admin support for Written Statements of Service
• Liaising with contractors, suppliers, and local authorities
• Assisting with owners' meetings and keeping records and property/owner data up to date
• Issuing welcome packs to new purchasers
• Taking card payments and setting up/amending direct debits
• Working closely with the Property Team on repair requests
• General admin duties to keep the service organised, smooth, and efficient

This role is ideal for someone who thrives in a busy, customer-focused environment and loves keeping everything running like clockwork.

What We're Looking For

We're seeking someone who brings a blend of strong admin skills, great communication, and a warm, customer-first approach.

Essential skills & qualities include:

• Excellent IT skills, especially Excel
• Strong communication and interpersonal skills
• A customer-centred, confident, and friendly manner
• Ability to work well across teams and build positive relationships
• Proactive problem-solving
• Highly organised, great with record-keeping, and able to manage your own workload

Experience we'd love to see:

• Background in repairs administration or property services
• Experience within a factoring service
• Administration experience within a housing association or property factor
• Use of property/repairs systems
• A basic understanding of common technical/property terms

Interested? Please apply now or email (url removed)

RG Setsquare is acting as an Employment Business in relation to this vacancy