Repairs Delivery Coordinator

Service Care Solutions; Vange; Hybrid; GBP 25,000 - 30,000; Part time

Job summary

A property services company is seeking a Repairs Delivery Coordinator to manage repair-related complaints and ensure resolutions. The role involves active communication with residents and collaboration with internal teams. Ideal candidates will have experience in repairs or housing and demonstrate strong problem-solving abilities. This position offers 35 hours per week with a mix of office and remote work.

Qualifications

• Experience in a customer-facing role dealing with complaints.
• Ability to thrive in a fast-paced environment.
• Empathy and professionalism when dealing with residents.

Responsibilities

• Coordinate repair-related actions from complaints.
• Work with teams to progress cases to completion.
• Communicate with residents via phone and email.
• Review repair histories for improvement.
• Record case notes and updates accurately.

Skills

Experience in repairs

Problem-solving skills

Strong communication skills

Coordination skills

Job description

Job title: Repairs Delivery Coordinator

Location: Pitsea SS13 (2 days office / 3 days remote)

Start Date: ASAP

Contract Type: Temporary ongoing

Weekly Hours: 35 hours per week

Job Purpose

We're currently looking for a Repairs Delivery Coordinator to join a busy and customer-focused Property Services team. This role will play a vital part in ensuring that repair-related complaints and escalated cases are resolved promptly and professionally — helping to deliver the best possible outcomes for residents.

This is a great opportunity for someone with experience in repairs, housing, or case management who thrives in a fast-paced environment and enjoys problem-solving, coordination, and direct communication with customers.

Key Responsibilities

• Coordinate the delivery of repair-related actions following customer complaints.
• Work closely with the repairs, complaints, and contractor teams to progress cases to completion.
• Communicate clearly and confidently with residents via phone and email, keeping them updated throughout.
• Review repair histories to identify issues and ensure lessons are learned for future improvements.
• Ensure all case notes and updates are recorded accurately within agreed timeframes.
• Support Property Services colleagues with any issues preventing resolution.
• Promote a positive customer experience by maintaining empathy and professionalism at all times.

Candidate Profile

Coordinate the delivery of repair-related actions following customer complaints.

Work closely with the repairs, complaints, and contractor teams to progress cases to completion.

Communicate clearly and confidently with residents via phone and email, keeping them updated throughout.

Review repair histories to identify issues and ensure lessons are learned for future improvements.

Ensure all case notes and updates are recorded accurately within agreed timeframes.

Support Property Services colleagues with any issues preventing resolution.

Promote a positive customer experience by maintaining empathy and professionalism at all times.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed).