Repairs Contract Manager

Castlefield Recruitment; Ellesmere Port; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading housing association is seeking a Contracts Manager to lead the delivery of responsive repairs on a fixed-term contract. The role involves managing external contractors to ensure high-quality services, financial oversight, and compliance with health and safety standards. Applicants should possess a proven track record in social housing management and excellent negotiation skills. You will be the primary contact for service delivery while ensuring resident satisfaction through effective complaint resolution.

Qualifications

• Proven track record in social housing contract management.
• Deep understanding of social housing legislation and safety standards.
• Excellent negotiation and stakeholder management skills.

Responsibilities

• Oversee external partners for service delivery and compliance.
• Monitor performance against service level agreements.
• Manage budgets and approve expenditures.
• Conduct site inspections for compliance with building standards.
• Resolve escalations and complaints effectively.

Skills

Negotiation skills

Stakeholder management

IT literacy

Tools

Oneserve

Job description

The Company - Housing Association - Repairs Contract Manager:

We are working with a Cheshire based Housing Association who are looking to recruit a Contracts Manager to lead the delivery of responsive repairs works on an initial 5 month fixed term contract. You will be the primary point of contact for external contractors, ensuring they deliver high-quality services to our residents while maintaining strict adherence to budgets, health and safety, and performance KPIs.

Key Responsibilities - Housing Association - Repairs Contract Manager:

• Contractor Management: Oversee external partners, holding them accountable for service delivery, conduct, and meeting all contractual obligations.
• Performance & KPIs: Chair regular contract meetings to monitor progress against SLAs and drive continuous service improvements.
• Financial Oversight: Manage maintenance budgets, approve expenditures, handle valuations and variations.
• Quality & Compliance: Conduct site inspections to ensure works meet building standards and comply with CDM 2015 and Health & Safety regulations.
• Resident Focus: Resolve escalations, complaints, and complex cases with a customer-centric approach.

The Person - Housing Association - Repairs Contract Manager:

• Experience: Proven track record in social housing contract management, specifically managing contractor performance.
• Knowledge: Deep understanding of social housing legislation, procurement regulations (PCR2015), and safety standards.
• Skills: Excellent negotiation, stakeholder management, and IT literacy (e.g., Oneserve or similar job management software).