Repair Supervisor

Panoramic Associates Limted; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A not-for-profit housing partnership in London seeks two qualified Supervisors to lead operational teams in delivering high-quality repairs. Responsibilities include managing a team, conducting inspections, and ensuring compliance with standards. Candidates must have NVQ Level 3 in a building trade, strong customer service skills, and experience in a fast-paced environment. The role offers a flexible working environment, professional development, and generous leave.

Benefits

33 days annual leave plus holidays

Simply Health medical cash plan

Flexible working environment

Personal and professional development

Qualifications

• Confident in diagnosing repairs effectively.
• Passionate about excellent customer service.
• Committed to team development and training.

Responsibilities

• Manage a team of repair operatives.
• Conduct inspections on building repairs.
• Provide reports for case management.

Skills

Diagnosis of repairs

Customer service

Team development

Ability to work under pressure

Commercial awareness

NEC system usage

Education

NVQ Level 3 or more in a building trade

Job description

We are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.

Role Overview

We are looking for two qualified Supervisors to lead and manage a team of operational trade staff to ensure that responsive repairs are delivered to a high standard of quality. Performance is continually managed, compliance and quality assurance are monitored and controlled to ensure the outcome for the customers and the team.

Responsibilities

• Managing a team of repair operatives
• Carrying out inspections on building repairs/defects related to the building fabric as well as mechanical, plumbing and electrical repairs to the homes of tenants and residents (including collection of information, measurements and tests)
• Carrying out surveys to assess work in response to complaints to find a resolution
• Providing accurate reports for case management, reporting on repairs and ensuring solutions are provided
• For Voids, end to end inspection (pre, during and post) of properties ensuring quality of work, issuing remedial snag lists where required and managing delivery within agreed timescales and standards.
• Carrying out inspections/surveys of repair instances that have been escalated from the trade staff or planners, producing scope of works to resolve the repair or refer to complex or major works where necessary.

Qualifications

• Have confidence to diagnose repairs effectively and provide solutions
• Be passionate about excellent customer service, able to meet challenging performance outcomes
• Be committed to developing knowledge and providing training to your direct team
• Ability to work in a fast‑paced, pressurised environment
• NVQ Level 3 or more in a building trade plus demonstrable experience within the building/construction industry
• Be commercially driven to achieve value for money but through collaborative working to achieve the best outcomes for tenants and the business
• Able to use NEC as jobs are scheduled through the systems

Reward Offer

• 33 days annual leave, plus 8 statutory holidays
• Simply Health medical cash plan
• Modern and flexible working environment
• HOME Awards
• Personal and professional development

Additional Requirements

Supervisors will require a driving licence and will be provided with an SHP vehicle, fuel card, uniform, PPE, parking permits and devices.

Application Information

Application Deadline: 9th December
Anticipated Interview Date: week commencing 15th December

Please state in your cover letter whether you are applying for the permanent vacancy or FTC.