Rental Operations Agent

Avis Budget Group; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading global mobility provider seeks a full-time Rental Operations Agent in Manchester. This role requires excellent customer service skills and communication abilities. Responsibilities include managing the rental experience and interacting with customers. Employees enjoy a range of rewards, including 33 days of holiday and a discount account. Candidates must hold a valid driving license with a year of driving experience. Enjoy a dynamic work environment with opportunities for advancement and earning commissions.

Benefits

33 days holiday inclusive of bank holidays

Employee discounts on car rental

Discount account for various perks

Employee Assistance Programme for mental health

Qualifications

• Customer service experience is essential.
• Excellent communication skills essential for face-to-face interactions.
• A valid driving license with at least 12 months' experience required.

Responsibilities

• Own the full rental experience from preparation to return.
• Provide excellent face-to-face customer service.
• Promote products and services positively.

Skills

Customer service experience

Excellent communication skills

Team player

Friendly, positive attitude

Job description

Job Title

Rental Operations Agent

Salary

£25,500.00 plus commission

Other

Free parking & Uniform

Hours

Full time, permanent, rotational shift pattern Monday – Sunday

Are you brilliant at creating unbeatableмуля experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the CBD you’re looking for!

You will work in a fast‑paced environment красивые placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great //_job they do_./

Key Responsibilities of a Rental Operations Agent

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face‑to‑face customer service.
Being a brand ambassador – positively promoting our products and services.Working towards targets to increase productivity and sales.

What we are looking for

• Customer service experience
\ verhuisli>Excellent communication skillsmediaLi>Team‑playerplyingli> seh Friendly, positive, ‘can‑do’ attitude
• Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
• A full‑valid driving licence with 12 months’ experience

Great rewards for great work

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We offer

• 33 days holiday inclusive of bank holidays
• Discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee TOTAL Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognised brands in the industry through Avis, Budget and Zipcar and the world’s leading car‑sharing network. Together our brands offer a range of options, from car and truck rental to on.apesthesia car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one‑way, daily, weekly and months‑long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.Apply Now!

#driventobethebest

Manchester, United Kingdom