Remote UK Customer Experience & Quality Specialist

We Do Play; Remote; GBP 28,000; Full time

Job summary

A leading services company is seeking a Customer Experience and Quality Specialist to enhance customer satisfaction while working remotely. The role involves managing customer enquiries and complaints across various channels, conducting audits, and fostering continuous improvement. Successful candidates should have experience in customer service and quality assurance, along with strong communication and analytical skills. The position offers a salary of £27,100 per annum and requires availability to work across weekends.

Qualifications

• Previous experience in customer service, complaints handling, and quality assurance is essential.
• Experience in conducting audits or quality monitoring is desirable.
• Strong proficiency in written communication with experience in webchat and email interactions.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Respond to customer enquiries promptly and professionally.
• Manage and resolve customer complaints per company policies.
• Support third party relationships with day-to-day collaboration.
• Conduct quality analysis of customer interactions.
• Perform audits on HGS deliverables to ensure compliance.
• Prepare reports and provide feedback on trends and opportunities.

Skills

Strong written and verbal communication skills

Customer Service Orientation

Analytical Ability

Attention to Detail

Problem-Solving Skills

Organisational Skills

Team Collaboration

Adaptability

Compliance Awareness

Tools

Microsoft Office Suite

Job description

A leading services company is seeking a Customer Experience and Quality Specialist to enhance customer satisfaction while working remotely. The role involves managing customer enquiries and complaints across various channels, conducting audits, and fostering continuous improvement. Successful candidates should have experience in customer service and quality assurance, along with strong communication and analytical skills. The position offers a salary of £27,100 per annum and requires availability to work across weekends.