Remote Travel Concierge & Support Specialist

Inspired; Newcastle upon Tyne; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency is looking for a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include assisting with inquiries, providing booking updates, and ensuring exceptional service. The ideal candidate should have strong communication skills and customer service experience. This role offers 100% remote work, flexible scheduling, and opportunities for growth within the agency, along with travel perks and a supportive team environment.

Benefits

100% remote work with flexible scheduling

Opportunities for growth

Travel perks and exclusive discounts

Supportive team environment with ongoing training

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Job description

A travel agency is looking for a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include assisting with inquiries, providing booking updates, and ensuring exceptional service. The ideal candidate should have strong communication skills and customer service experience. This role offers 100% remote work, flexible scheduling, and opportunities for growth within the agency, along with travel perks and a supportive team environment.