Remote SIAM Service Architect & Governance Lead

Tenth Revolution Group; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm is seeking an experienced SIAM Service Manager to design and implement service architecture across a multi-supplier environment. This role will ensure seamless integration of ITIL processes and manage stakeholder relationships while driving governance and continual improvement. Required skills include strong SIAM experience and expertise in ITIL v4, with familiarity in ITSM platforms like ServiceNow. This position offers fully remote work and is inside IR35.

Qualifications

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.

Responsibilities

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes using client standard ITIL documentation.
• Design ticket flows across suppliers and ensure integration with ITSM tools.
• Lead onboarding of new environments into support.
• Coordinate testing and acceptance for new or changed services.

Skills

Strong experience in SIAM and multi-supplier environments

Expertise in ITIL v4 and ITSM platforms

Ability to design service architecture and ticket flows

Excellent governance and stakeholder management skills

Tools

ServiceNow

Job description

A leading consultancy firm is seeking an experienced SIAM Service Manager to design and implement service architecture across a multi-supplier environment. This role will ensure seamless integration of ITIL processes and manage stakeholder relationships while driving governance and continual improvement. Required skills include strong SIAM experience and expertise in ITIL v4, with familiarity in ITSM platforms like ServiceNow. This position offers fully remote work and is inside IR35.