Remote Services Technician

Securitas; Remote; GBP 24,000 - 29,000; Full time

Job summary

A security services company is looking for a Remote Services Technician to join their team in Milton Keynes. In this full-time role, you'll provide support for remote services, focusing on customer training, product testing, and efficiency improvements. Responsibilities include managing customer support, commissioning CCTV systems, and programming safety hardware. The ideal candidate has excellent communication skills and a proactive attitude. Join a team committed to safety, innovation, and personal growth.

Benefits

Discounts on retailers

Dental Plans

Healthcare cash plans

Cycle to Work scheme

Online GP access

Pension Plan

Qualifications

• Excellent interpersonal and communication skills.
• Strong customer service skills capable of communicating effectively.
• Positive and proactive approach with initiative.

Responsibilities

• Assist in managing customer support queries via phone and email.
• Complete commissioning of CCTV systems into the SOC.
• Program and configure Lone Working hardware and software for customer deployment.

Skills

Interpersonal skills

Customer service skills

Problem-solving

Ability to follow instructions

Education

SIA CCTV qualified and licensed (desirable)

Job description

📍Location: Waterlooville or Milton Keynes
💰 Pay: £28,600 per annum
📅 Hours: 40 hours per week: Monday to Friday (9am-5pm)
🎓From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: Indirect Grade E

Please note, this is a full time office-based role at either our Waterlooville or Milton Keynes SOC

See a Different World. Where potential is seen and progress is nurtured.

Remote Services Technician to support the delivery of SOC remote services through configuration and programming. This role focuses on Track & Trace, Lone Worker personal safety hardware and software, and the deployment of people, property, and asset protection tracking devices. You will play a key part in ensuring seamless service delivery while contributing to an expanding portfolio of innovative solutions.

As a Remote Services Technician, you will assist with customer training, new product testing, and onboarding, driving efficiencies through automation. The position also involves supporting other critical areas such as CCTV commissioning, access card management, and Smartform creation and upkeep. If you are passionate about technology, customer support, and continuous improvement, this is an excellent opportunity to make an impact✨

This isn’t just another job. It’s your opportunity to step into a role as a Remote Services Technician where your potential is recognised, your contribution is valued, and your progress is supported every step of the way🌟

Job Description

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Assist in managing customer support queries via phone and email
• Complete commissioning of CCTV systems into the SOC
• Program and configure Lone Working hardware and software for customer deployment
• Support the development and maintenance of the Securitas track and trace communicator system, ensuring a solid operational understanding to facilitate effective customer and operator training
• Support with administrative functions related to programming and configuring Lone Working hardware and software
• Proactively looking for areas to improve efficiency through automation
• Possess excellent practical knowledge of IT platforms and stay abreast of future technical developments to support growth within the department
• Demonstrate understanding and engagement with the Securitas core values of Integrity, Vigilance and helpfulness, whist showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the company

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Excellent interpersonal and communication skills, capable of giving clear and concise instructions
• Strong customer service skills, able to communicate effectively at all levels
• Positive and dynamic, with a proactive approach and initiative
• Experience in a control room environment is desirable but not essential
• SIA CCTV qualified and licensed is desirable but not essential
• Problem solving and decision-making capabilities
• Ability to follow instructions, procedures, and workflows accurately
• The right to work in the UK, with a 5-year checkable history
• Strong communication skills in English—both written and spoken

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity: We see potential in every person and situation.
People:We open our eyes to all that’s good.
Purpose: We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

Additional Information

It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks –Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans- A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan- Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work– A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers– Save money on eye tests and when purchasing spectacles.
• WeCare– A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy– Online access to advice and guidance, from real UK Dentists.
• Pension Plan– Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA– An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live– Financial Wellbeing Hub
• Death in Service Benefit- Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.