Remote Senior User Researcher - AI-Driven Public Sector UX

Talent; Remote; GBP 60,000 - 80,000; Part time

Job summary

A digital services company is seeking a Senior User Researcher to lead efforts in transforming public digital services. This role involves creating user journey maps and integrating AI tools to enhance user experiences. You will document business requirements and work closely with stakeholders to drive design decisions through narrative techniques and research. Experience with Government Digital Service standards is necessary for success in this position. This is a remote role offering competitive rates for a duration of four months.

Qualifications

• Proven experience in creating user journey maps that address real user needs.
• Knowledge of incorporating AI agents into user workflows for improved experiences.
• Strong communication skills to navigate complex design decisions.

Responsibilities

• Translate user research into actionable insights and journey maps.
• Identify innovative opportunities to enhance user experiences.
• Define business requirements while optimizing data collection strategies.
• Lead design discussions with stakeholders through evidence-based storytelling.

Skills

User research

AI integration

Data collection strategies

Stakeholder communication

Journey mapping

Job description

A digital services company is seeking a Senior User Researcher to lead efforts in transforming public digital services. This role involves creating user journey maps and integrating AI tools to enhance user experiences. You will document business requirements and work closely with stakeholders to drive design decisions through narrative techniques and research. Experience with Government Digital Service standards is necessary for success in this position. This is a remote role offering competitive rates for a duration of four months.