Remote Payments Specialist – Complex Issues

Monzo; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A modern financial services company in Greater London seeks Expert Customer Operations Advisers to resolve complex payment issues. You will support customers through various communication channels, providing expertise in the Payment team's operations. Ideal candidates are analytical thinkers with a passion for helping others. Flexible working hours and a supportive home office setup are offered as part of the role, alongside a competitive salary and benefits package.

Benefits

£1,000 annual learning budget

Flexible working hours

Equipment for home office setup

Qualifications

• Enjoy resolving complex payment issues.
• Comfortable making and receiving calls.
• Ability to manage conflicting priorities.

Responsibilities

• Handle payment-related escalations from various channels.
• Provide support in live hangouts.
• Resolve customer payment queries and technical issues.

Skills

Investigating complex cases

Coaching and mentoring

Analytical thinking

Decision making

Job description

A modern financial services company in Greater London seeks Expert Customer Operations Advisers to resolve complex payment issues. You will support customers through various communication channels, providing expertise in the Payment team's operations. Ideal candidates are analytical thinkers with a passion for helping others. Flexible working hours and a supportive home office setup are offered as part of the role, alongside a competitive salary and benefits package.