Remote Patient Experience Coordinator

Doctor Care Anywhere; Remote; GBP 27,000; Full time

Job summary

A healthcare provider is seeking a Patient Experience Coordinator to engage with patients and resolve inquiries within a customer-centric contact center. The ideal candidate will demonstrate extensive customer service experience, strong communication skills, and the ability to meet key performance indicators. This role is predominantly remote and includes a salary of £26,393 per annum, along with various benefits such as holiday time and a company bonus.

Benefits

Company bonus for dedication

Doctor Care Anywhere subscription for employees and family

25 days holiday plus bank holidays

Qualifications

• Proven ability to meet targets in a contact centre.
• Extensive experience in customer service with a focus on satisfaction.
• Strong written and verbal communication skills, particularly over the phone.

Responsibilities

• Manage customer service inquiries via telephone and other channels.
• Support coordination of medical referrals and documentation.
• Contribute to service improvements through feedback and insights.
• Maintain detailed records of customer interactions.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Empathy

Proficiency in IT

Job description

A healthcare provider is seeking a Patient Experience Coordinator to engage with patients and resolve inquiries within a customer-centric contact center. The ideal candidate will demonstrate extensive customer service experience, strong communication skills, and the ability to meet key performance indicators. This role is predominantly remote and includes a salary of £26,393 per annum, along with various benefits such as holiday time and a company bonus.