Remote Moodle & Totara Support Specialist

Ernest Gordon Recruitment Limited; Remote; GBP 30,000 - 35,000; Full time

Job summary

A leading e-learning recruitment agency is seeking a Moodle - Totara Support Technician to provide technical support for LMS platforms in a remote-first environment. The role involves troubleshooting, guiding customers on platform usage, and ensuring high-quality service. This position offers attractive benefits, including 35 days holiday and flexible working hours, contributing to a supportive and balanced work culture.

Benefits

35 days holiday

Flexible working hours

Training and progression opportunities

Enhanced maternity/paternity leave

Qualifications

• Experience in providing technical support for LMS platforms.
• Ability to troubleshoot issues related to access, configuration, performance, and reporting.

Responsibilities

• Provide frontline technical support for Moodle and Totara LMS platforms.
• Respond to and resolve customer queries via support tickets, email, or phone.
• Guide customers on best use of Moodle and Totara functionality.

Skills

Experience supporting Moodle, Totara, or similar LMS platforms

Strong technical troubleshooting and problem-solving skills

Job description

A leading e-learning recruitment agency is seeking a Moodle - Totara Support Technician to provide technical support for LMS platforms in a remote-first environment. The role involves troubleshooting, guiding customers on platform usage, and ensuring high-quality service. This position offers attractive benefits, including 35 days holiday and flexible working hours, contributing to a supportive and balanced work culture.