Remote Medical Device Technical Support Specialist

Remote Jobs; Remote; GBP 37,000 - 53,000; Full time

Job summary

A healthcare technology company is seeking a Support Specialist to provide technical phone support for medical devices. This remote role involves troubleshooting hardware/software issues, providing customer assistance, and participating in an on-call rotation. Candidates should have an associate degree or equivalent experience in clinical neurophysiology or IT. Strong computer proficiency and excellent communication skills are essential. Competitive salary is offered in the range of $50,000 - $70,000 annually.

Qualifications

• Associate degree in a related field, or 2 years of related experience in clinical neurophysiology, IT, or biomedical.
• Registered Technologist in good standing preferred.
• Background in health sciences or relevant college degree.

Responsibilities

• Provide customer support through product operations and functional training.
• Effectively troubleshoot computer, software, and networking issues.
• Communicate solutions in a timely manner.

Skills

Computer proficiency

Networking knowledge

Excellent communication skills

Education

Associate degree in related field or 2 years related experience

Bachelor’s degree in a neurodiagnostic field

Job description

A healthcare technology company is seeking a Support Specialist to provide technical phone support for medical devices. This remote role involves troubleshooting hardware/software issues, providing customer assistance, and participating in an on-call rotation. Candidates should have an associate degree or equivalent experience in clinical neurophysiology or IT. Strong computer proficiency and excellent communication skills are essential. Competitive salary is offered in the range of $50,000 - $70,000 annually.