Remote Junior Support Analyst - 12-Month Contract 10% Bonus

Leo Technology; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A multinational tech firm is looking for a Junior Support Analyst to join their Customer Care team. The position is remote and on a 12-month fixed-term contract. Responsibilities include assisting both internal employees and external customers with technical issues. Ideal candidates should have some experience in IT support and excellent communication skills. The role offers a 10% discretionary retention bonus upon successful completion of the contract.

Benefits

10% discretionary retention bonus

Qualifications

• Prior experience in a Technical Customer Care or IT Support role.
• Excellent verbal and written communication skills.
• ITIL foundation or equivalent certification is desirable.
• Experience with JSON and XML is desirable.
• Understanding of Google Cloud logging is desirable.

Responsibilities

• Assist internal employees with IT issues and new equipment.
• Guide external customers in navigating the platform.
• Investigate Google Cloud and third-party systems.
• Analyze transaction logs for troubleshooting.

Skills

Technical Customer Care experience

Excellent communication skills

ITIL foundation

Reading JSON and XML

Google Cloud logging

Job description

A multinational tech firm is looking for a Junior Support Analyst to join their Customer Care team. The position is remote and on a 12-month fixed-term contract. Responsibilities include assisting both internal employees and external customers with technical issues. Ideal candidates should have some experience in IT support and excellent communication skills. The role offers a 10% discretionary retention bonus upon successful completion of the contract.