Remote IT Support Engineer – O365, Windows & Networking

Career Poster; Coventry; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A reputable IT support company in Coventry is looking for a Technical Support Engineer to join their team. Candidates should be effective communicators and open to various experience levels. The role involves liaising with customers and providing technical support. The company offers training, 25 days annual leave, and other benefits. This position allows for remote work but requires some visits to Coventry and the surrounding West Midlands.

Benefits

25 days annual leave

Pension contributions

Equipment provided

Qualifications

• Experience in outsourced IT roles preferred.
• Ability to communicate with diverse customers effectively.
• Self-sufficient and able to manage workload independently.

Responsibilities

• Liaise with customers over the phone and email.
• Provide technical support remotely and in person.
• Manage and prioritize enquiries effectively.

Skills

Effective communication

Technical experience

Problem-solving

Self-sufficiency

Willingness to learn

Tools

Microsoft Office 365

Windows Server

Active Directory

Job description

A reputable IT support company in Coventry is looking for a Technical Support Engineer to join their team. Candidates should be effective communicators and open to various experience levels. The role involves liaising with customers and providing technical support. The company offers training, 25 days annual leave, and other benefits. This position allows for remote work but requires some visits to Coventry and the surrounding West Midlands.