Remote Holiday Advisor

Discover Consulting; City of Edinburgh; Remote; GBP 80,000 - 100,000; Part time

Job summary

A leading travel service provider is seeking a Remote Holiday Advisor to manage travel arrangements and support clients while working flexibly from anywhere. The ideal candidate will possess strong communication and organizational skills, be familiar with booking systems, and have a customer-oriented approach. This role offers an excellent chance to work independently and cater to client travel needs.

Qualifications

• Good communication and customer service skills are essential.
• Excellent organizational skills required.
• Familiarity with booking systems and software is a plus.

Responsibilities

• Make all necessary travel arrangements for clients.
• Manage expenses and provide support to travelers.
• Respond to customer inquiries and troubleshoot travel issues.
• Work with external vendors for best prices.

Skills

Communication skills

Customer service skills

Organizational skills

Familiarity with booking systems

Attention to detail

Job description

Overview

A Remote Holiday Advisor Opportunity offers an excellent chance to provide a valuable service to different organizations and businesses while enjoying the freedom to work from anywhere. This role involves planning and organizing business travel, bookings, and accommodations for clients. With this remote opportunity, you would have the flexibility to work your own hours. You must be able to work independently and be comfortable using a variety of software programs, and comfortable working remotely.

Responsibilities

• Make all necessary travel arrangements, including researching and reserving flights, ground transportation, lodging, and other travel-related services.
• Manage expenses, track reimbursements, and provide support to travelers while they are on the road.
• Issue airline tickets, vouchers and other travel documents.
• Provide customers with travel advice and information about local attractions.
• Respond to customer inquiries and troubleshoot travel issues.
• Stay up to date with industry news and developments.
• Ensure customer needs are met in a timely and satisfactory manner.
• Keep current on all forms of payment accepted by the agency.
• Work with external vendors to secure the lowest prices and special deals for customers.
• Ensure customer satisfaction through effective communication and follow-up.

Key Qualities

• Good communication and customer service skills
• Excellent organizational skills
• Familiarity with booking systems and software
• Knowledge of applicable industry rules, regulations, and requirements
• Attentiveness to customers' desires, questions, and needs
• Ability to handle multiple tasks and maintain attention to detail
• Ability to take initiative and anticipate customer needs as needed