Remote Game Community Moderator (EN/FR)

Arise Virtual Solutions; Telford; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading customer support platform is seeking a Remote Community Moderator to engage with players and provide support via email and chat. Ideal candidates are bilingual in English and French, possess strong communication skills, and have a passion for gaming. This remote role allows you to work from home and set your own schedule while providing exceptional customer service in a growing industry. Prior experience with social media platforms is a plus.

Benefits

Work from home flexibility

Opportunity to run your own business

Engage with the gaming community

Qualifications

• Ability to engage with players and understand their issues.
• Familiarity with gaming terminology and culture.
• Self-motivated and able to work independently without supervision.

Responsibilities

• Provide email and chat support for a gaming client.
• Monitor community channels and moderate interactions.
• Coordinate activities with team members and client representatives.

Skills

Proficiency in English

Proficiency in French

Patience

Empathy

Problem-solving skills

Communication skills

Tools

Social media platforms

Job description

A leading customer support platform is seeking a Remote Community Moderator to engage with players and provide support via email and chat. Ideal candidates are bilingual in English and French, possess strong communication skills, and have a passion for gaming. This remote role allows you to work from home and set your own schedule while providing exceptional customer service in a growing industry. Prior experience with social media platforms is a plus.