Remote FinTech Support Specialist & Finance & Cards

Tabeo Ltd.; Remote; GBP 60,000 - 80,000; Full time

Job summary

A financial technology company is looking for a Customer Support Associate to operate remotely. The role includes ensuring timely resolution of customer inquiries, managing loan-related questions, and effective communication with customers. A minimum of 2 years in customer support is essential, ideally within the fintech sector, along with skills in troubleshooting and CRM systems. The position includes a competitive salary and employee benefits like health insurance and company trips.

Benefits

Health insurance

CPD packages

Company trips

Qualifications

• At least 2 years of customer support experience, ideally in fintech.
• Strong troubleshooting skills and experience with CRM systems.

Responsibilities

• Ensure timely ticket resolution for customer inquiries.
• Handle loan-related queries effectively.
• Communicate with customers to resolve issues.

Skills

Customer support experience

Troubleshooting skills

CRM systems

Job description

A financial technology company is seeking a Customer Support Associate to join their Finance & Cards pod. This remote role involves ensuring timely ticket resolution, handling loan-related queries, and communicating effectively with customers. Candidates should have at least 2 years of customer support experience, ideally in fintech, along with strong skills in troubleshooting and using CRM systems. The position offers competitive salary and various employee benefits including health insurance, CPD packages, and company trips.