Remote & Field IT Support Engineer for Microsoft 365

Horizon Search & Selection; Remote; GBP 25,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Support Engineer for a permanent full-time role in the United Kingdom. This position involves providing IT support, primarily focusing on Microsoft 365 while maintaining excellent customer relationships. Responsibilities include resolving technical issues and clients' first points of contact. Ideal candidates will have experience in IT support, particularly within an MSP, and possess strong troubleshooting skills. The role offers a starting salary of £25,000 – £28,000, depending on experience.

Qualifications

• Previous experience in a 1st or 2nd line IT support role, ideally within an MSP.
• Strong knowledge of Microsoft 365 administration.
• Excellent problem-solving skills and ability to work under pressure.

Responsibilities

• Act as the first point of contact for client support queries.
• Diagnose and resolve 1st and 2nd line technical issues.
• Maintain accurate documentation of tickets, fixes and configurations.

Skills

Microsoft 365 administration

Customer Service

Problem-solving

Networking

Education

Experience in IT support role

Driving licence

Tools

Active Directory

Windows

Microsoft certifications

Job description

A leading recruitment agency is seeking a Support Engineer for a permanent full-time role in the United Kingdom. This position involves providing IT support, primarily focusing on Microsoft 365 while maintaining excellent customer relationships. Responsibilities include resolving technical issues and clients' first points of contact. Ideal candidates will have experience in IT support, particularly within an MSP, and possess strong troubleshooting skills. The role offers a starting salary of £25,000 – £28,000, depending on experience.