Remote Emergency Helpline Operator

Reed; Remote; GBP 21,000; Full time

Job summary

A recruitment agency is seeking an Emergency Helpline Operator to provide support to individuals in crisis. In this remote role, you will handle 200-300 calls per day, offering reassurance and assistance. The position requires call centre experience, excellent communication skills, and the ability to remain calm under pressure. This full-time position offers 198 hours of holiday and various benefits, including employee assistance programs and discounts. Interested candidates should apply via email.

Benefits

198 hours holiday

Discounts on shopping and holidays

24/7 employee assistance programme

Pension scheme (up to 4% company matched)

Qualifications

• A genuine desire to help others.
• Previous call centre experience is mandatory.
• Internet speed of at least 5mbps upload and 15mbps download.

Responsibilities

• Answer emergency calls from vulnerable individuals.
• Provide reassurance and support over the phone.
• Handle between 200-300 calls a day.

Skills

Strong communication skills

Ability to stay calm under pressure

Good attention to detail

Confidence using Microsoft Office

Job description

A recruitment agency is seeking an Emergency Helpline Operator to provide support to individuals in crisis. In this remote role, you will handle 200-300 calls per day, offering reassurance and assistance. The position requires call centre experience, excellent communication skills, and the ability to remain calm under pressure. This full-time position offers 198 hours of holiday and various benefits, including employee assistance programs and discounts. Interested candidates should apply via email.