Remote Customer Support Specialist for Writing Software

Arsenault; Liverpool; Remote; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Annual £250 gym membership

Annual company away day

Charity donation matching

Job summary

A leading software company in the UK is seeking a Customer Support Specialist to provide excellent support to users. This fully remote role requires a university degree and at least two years in technical support, particularly for software. You'll be the voice of the company, developing user relationships and ensuring quality service. Benefits include private healthcare, gym membership contributions, and career growth opportunities. Ideal candidates are outgoing, curious, and tech-savvy.

Qualifications

• 2+ years of experience in technical support for software.
• Interest in writing, editing, or the English language.
• Ability to work from home with a professional setup.

Responsibilities

• Be the first point of contact for customers.
• Write FAQs and support materials.
• Represent us in user forums and build strong relationships.

Skills

Technical support experience

Communication skills

Customer relationship building

Inquisitive mindset

Education

University degree

Job description

A leading software company in the UK is seeking a Customer Support Specialist to provide excellent support to users. This fully remote role requires a university degree and at least two years in technical support, particularly for software. You'll be the voice of the company, developing user relationships and ensuring quality service. Benefits include private healthcare, gym membership contributions, and career growth opportunities. Ideal candidates are outgoing, curious, and tech-savvy.