Remote Customer Service Specialist

Office Angels; Remote; GBP 26,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative to deliver outstanding service. This fully remote position requires experience in customer service, excellent communication skills, and a knack for problem-solving. Responsibilities include managing customer inquiries, processing orders, and liaising with courier services to ensure smooth operations. Join a supportive and collaborative environment that values professionalism and quality in customer care, while enjoying flexible working conditions.

Benefits

Fully remote working

Comprehensive training and ongoing support

Working for a trusted brand

Stable role within growing business

Qualifications

• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving ability with a customer-first mindset.
• High level of attention to detail and organisational skills.
• Confident using Microsoft Office (Word, Excel, Outlook).
• Ability to work independently while collaborating effectively within a remote team.
• A genuine passion for delivering outstanding customer service.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and telephone.
• Handle inbound and outbound calls, delivering a positive and solution-focused customer experience.
• Accurately process customer orders and amendments.
• Arrange deliveries, collections, and returns in line with company procedures.
• Liaise with courier partners to track deliveries and resolve delays.
• Upload and manage daily dispatch information within courier systems.
• Take secure payments for telephone orders.
• Communicate effectively with the warehouse and internal teams.

Skills

Customer service experience

Verbal and written communication

Problem-solving ability

Attention to detail

Microsoft Office proficiency

Team collaboration in remote settings

Passion for customer service

Job description

A recruitment agency is seeking a Customer Service Representative to deliver outstanding service. This fully remote position requires experience in customer service, excellent communication skills, and a knack for problem-solving. Responsibilities include managing customer inquiries, processing orders, and liaising with courier services to ensure smooth operations. Join a supportive and collaborative environment that values professionalism and quality in customer care, while enjoying flexible working conditions.