Remote Customer Reference & Advocacy Manager

Atlassian; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global software company in Greater London is looking for a Customer Reference Manager to enhance customer engagement and manage reference databases. The role requires 3-5 years of customer-facing experience, excellent communication skills, and project management abilities. You will partner with various teams and report on metrics to ensure success in customer references. This position allows for flexible working arrangements, offering a competitive benefits package.

Benefits

Health and wellbeing resources

Paid volunteer days

Flexible work arrangements

Qualifications

• 3-5 years of experience in a customer-facing role.
• Excellent interpersonal skills to build relationships.
• Strong project management capabilities.

Responsibilities

• Manage customer referenceable database as SME.
• Support ongoing recruitment of references.
• Report on business metrics to track program success.

Skills

Customer-facing experience

Full professional proficiency in English

Communication skills

Project management skills

Analytical skills

Systems thinking

Working with Salesforce

Tools

Salesforce

Gainsight

Deeto

Job description

A global software company in Greater London is looking for a Customer Reference Manager to enhance customer engagement and manage reference databases. The role requires 3-5 years of customer-facing experience, excellent communication skills, and project management abilities. You will partner with various teams and report on metrics to ensure success in customer references. This position allows for flexible working arrangements, offering a competitive benefits package.