Remote Bilingual Gaming Community Moderator

Arise Virtual Solutions; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading virtual customer support provider seeks a Remote Community Moderator for a major gaming client. This role requires proficiency in English and French, along with a passion for gaming. Responsibilities include providing email and chat support, engaging with community members on platforms like Discord and Facebook, and ensuring an excellent customer service experience. No degree is required, making this an ideal opportunity for anyone looking to create their own home-based customer support business.

Qualifications

• Must read, write, and speak fluently in English and French.
• High level of understanding of gaming-specific contexts.
• Ability to manage time effectively to respond to inquiries.

Responsibilities

• Provide email and chat support for a major gaming client.
• Engage and moderate community interactions on various platforms.
• Deliver excellent customer service while navigating multiple systems.

Skills

Proficiency in English

Proficiency in French

Understanding of gaming terminology

Patience and empathy

Problem-solving skills

Tools

Community platforms like Discord and Facebook

Job description

A leading virtual customer support provider seeks a Remote Community Moderator for a major gaming client. This role requires proficiency in English and French, along with a passion for gaming. Responsibilities include providing email and chat support, engaging with community members on platforms like Discord and Facebook, and ensuring an excellent customer service experience. No degree is required, making this an ideal opportunity for anyone looking to create their own home-based customer support business.