Remote 1st Line IT Support - Out of Hours

XMA; Remote; GBP 30,000; Full time

Job summary

A leading technology service provider in the UK is seeking a L1 Service Desk Analyst to provide support for user queries primarily through remote service. The candidate should have at least 6-12 months of experience in a technical or customer service role. Main responsibilities include maintaining customer service standards, problem ownership for user issues, and adherence to service management policies. The position offers a salary of £30,000 per annum with several benefits including private healthcare and gym discounts.

Benefits

Private Healthcare

Pension

25 days holiday

Group Life Insurance

Income Protection

Gym Discounts

Free Fuel Fridays

Employee Referral program

Qualifications

• 6-12 months experience in a technical role or strong customer service experience.
• Willingness to receive training in IT and technical support.

Responsibilities

• Maintain high customer service for support queries.
• Take ownership of user problems and provide solutions.
• Support users with computer equipment training.
• Respond to calls and resolve issues professionally.
• Adhere to service-management policies and processes.

Skills

Customer service experience

Technical support knowledge

Experience with ITSM tools

Tools

Ivanti Service Now

Job description

A leading technology service provider in the UK is seeking a L1 Service Desk Analyst to provide support for user queries primarily through remote service. The candidate should have at least 6-12 months of experience in a technical or customer service role. Main responsibilities include maintaining customer service standards, problem ownership for user issues, and adherence to service management policies. The position offers a salary of £30,000 per annum with several benefits including private healthcare and gym discounts.