Relationship Support Consultant Manager

Royal London; City of Edinburgh; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A major financial services company is seeking a Relationship Support Consultant Manager in Edinburgh or Alderley Edge. The role involves leading a team, supporting financial advisers with technical queries, and driving new business opportunities. Candidates should have strong leadership skills and understand adviser technology, along with excellent communication abilities. This position offers a hybrid working style and various employee benefits.

Benefits

28 days annual leave plus bank holidays

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Proven experience in leading and engaging people in customer facing teams is highly desirable.
• Excellent understanding of adviser and end customers.
• Experience in managing change and a changing environment.
• Good understanding and working knowledge of adviser technology used including back-office systems.
• Proven relationship building and influencing skills through stakeholder management.
• Strong communication and engagement skills.

Responsibilities

• Support advisers and distribution team with technical and sales queries.
• Ensure quality standards in adviser interactions.
• Manage demand ensuring productivity and efficiency levels.
• Support business development driving prospect and pipeline activity.

Skills

Leadership in customer-facing teams

Adviser and end customer understanding

Change management experience

Knowledge of adviser technology

Relationship building skills

Strong communication skills

Job description

Date: 15 Sept 2025

Company: Royal London Group

Job Title: Relationship Support Consultant Manager

Contract Type: Permanent

Location: Edinburgh or Alderley Edge

Working Style: Hybrid 50% home/office based

Our Distribution team are currently recruiting for a Relationship Support Consultant Manager. This is an exciting new role with the opportunity to own and shape the direction whilst leading a team of Relationship Support Consultants and work to deliver the Distribution strategy. You will have a focus on broadening and deepening our reach across the UK financial adviser channel and ensuring Royal London is recognised as having market leading propositions.

About the role

• Support advisers and the wider distribution team with technical and sales queries to ensure we maximise relationships and identify new business opportunities
• Support the team to deliver best outcomes for the advisers and customers
• Ensure all adviser interactions are delivered within the quality standards set out
• Manage demand and ensure productivity and efficiency levels are met
• Ensure teams act within the Risk/Control framework and environment set out
• Support business development by driving prospect and pipeline activity through the team

About you

• Proven experience in leading and engaging people in direct or indirect customer facing teams is highly desirable
• Excellent understanding of adviser and end customers
• Experience in managing change and a changing environment
• Good understanding and working knowledge of adviser technology used including back-office systems, best advice tools, portals, research systems
• Proven relationship building and influencing skills demonstrated through stakeholder management
• Strong communication and engagement skills

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

OurPeople Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We\'ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -Our Benefits

Inclusion, diversity and belonging

We’re anInclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.