Relationship Manager

Cathedral Appointments | B Corp™; Exeter; On-site; GBP 35,000; Full time

Job summary

A well-established organization in Exeter is seeking a Relationship Manager to manage key client accounts and enhance partnerships. The ideal candidate will have experience in relationship management and strong communication skills. Responsibilities include developing client relationships, monitoring account performance, and collaborating with internal teams. The role offers a competitive salary of up to £35,000 and opportunities for international travel within a supportive working environment. Candidates must have valid work authorization for the UK.

Benefits

Competitive salary up to £35,000

Opportunity for international travel

Supportive working environment

Professional development opportunities

Qualifications

• Experience in a client-facing role such as relationship or account management.
• Ability to build trust and credibility with clients.
• Proactive approach to identifying and pursuing growth opportunities.

Responsibilities

• Develop and maintain long-term client relationships.
• Conduct regular account performance reviews.
• Identify opportunities for revenue increase and client satisfaction enhancement.
• Collaborate with internal teams for service delivery.

Skills

Relationship management experience

Strong communication skills

Commercial awareness

Proficient with CRM systems

Organizational skills

Tools

Microsoft Office

Job description

Up to £35,000 DOE | Onsite | Exeter

Company Overview:

A well-established, internationally operating organisation is seeking a Relationship Manager to join its growing team. The business works closely with a diverse portfolio of clients and partners, delivering high-quality services and building long-term, trusted relationships. With a collaborative and professional culture, the organisation places strong emphasis on service excellence, commercial growth and continuous improvement.

Role Overview:

As Relationship Manager, you will take ownership of a portfolio of key accounts, acting as the primary point of contact and trusted advisor. This is a client-facing role focused on nurturing strong partnerships, driving retention and identifying opportunities for growth. You will work closely with internal teams to ensure seamless service delivery, resolve challenges effectively and enhance overall client satisfaction. Occasional international travel will be required to strengthen relationships and represent the organisation in person.

Responsibilities of the Role:

• Develop and maintain strong, long-term relationships with assigned clients and partners
• Conduct regular account reviews to monitor performance, service levels and growth opportunities
• Identify opportunities to increase revenue, improve retention and enhance client satisfaction
• Collaborate with internal stakeholders to ensure efficient service delivery and resolve escalations

Requirements:

• Previous experience in relationship management, account management or a client-facing role
• Strong communication skills with the ability to build trust and credibility
• Commercial awareness with a proactive approach to identifying growth opportunities
• Confident using CRM systems and Microsoft Office, with strong organisational skills
• Occasional international travel

Benefits:

• Competitive salary up to £35,000 depending on experience
• Opportunity for international travel
• Supportive and collaborative working environment
• Clear scope for professional development

If you are a proactive, relationship-driven professional who enjoys balancing commercial objectives with exceptional client service, we would love to hear from you.

Note on Sponsorship:

We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

Recruitment Consultant: Charlotte Coke & Georgia Parkhouse