Relationship Banker - Worcester, MA area

Bank of America; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services company is seeking a Relationship Banker in Shrewsbury to engage clients and assist with transactions. You will build relationships to meet client financial needs while operating within established processes. The ideal candidate has a strong work ethic, excellent communication skills, and preferably experience in financial services. This role offers competitive hourly pay and benefits.

Benefits

Competitive salary

Industry-leading benefits

Paid time off

Qualifications

• Enthusiastic self-starter with strong work ethic.
• Effective communicator comfortable engaging clients.
• Experience in financial services preferred.

Responsibilities

• Engage clients and assist with banking transactions.
• Build relationships to meet financial needs.
• Drive the client experience and manage cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Relationship Building

Business Development

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree

Job description

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Relationship Banker - Worcester, MA area, Shrewsbury

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Client:

Bank of America

Location:

Shrewsbury, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7ed81ba92818

Job Views:

8

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Description

:

Description

:

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities:

• Executes the bank's risk culture and strives for operational excellence

• Builds relationships with clients to meet financial needs

• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

• Grows business knowledge and network by partnering with experts in small business, lending, and investments

• Manages financial center traffic, appointments, and outbound calls effectively

• Drives the client experience

• Manages cash responsibilities

Required Qualifications:

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

• Collaborates effectively to get things done, building and nurturing strong relationships.

• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.

• Is confident in identifying solutions for new and existing clients based on their needs.

• Communicates effectively and confidently, and is comfortable engaging all clients.

• Has the ability to learn and adapt to new information and technology platforms.

• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).

• Applies strong critical thinking and problem-solving skills to meet clients’ needs.

• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

• Efficiently manages time and capacity.

• Focuses on results, while acting in the best interest of the client.

• Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.

• Six months of cash handling experience.

• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Skills:

• Adaptability

• Business Acumen

• Customer and Client Focus

• Oral Communications

• Problem Solving

• Account Management

• Client Experience Branding

• Client Management

• Client Solutions Advisory

• Relationship Building

• Business Development

• Pipeline Management

• Prospecting

• Referral Identification

• Referral Management

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MA - Auburn - 376 Southbridge St (MA6336), US - MA - Holden - 560 Main St - HOLDEN BC (MA6241), US - MA - Marlborough - 190 Boston Post Rd W - MARLBOROUGH BC (MA6255), US - MA - Shrewsbury - 188 Boston Tpke - SHREWSBURY BC (MA6256), US - MA - Westborough - 306 Turnpike Rd - WESTBOROUGH - SPEDWAY PLZ BC (MA6259), US - MA - Worcester - 255 Park Ave - PARKVIEW BC (MA6239), US - MA - Worcester - 29 W Boylston St - CHADWICK SQUARE BC (MA6237), US - MA - Worcester - 401 Main St - Downtown Worcester (MA6355), US - MA - Worcester - 945 Grafton St - GRAFTON STREET BC (MA6235)Pay and benefits informationPay range$24.00 - $26.27 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.