Regulated Contact Centre Leader: Performance & Compliance

Mercedes-Benz in the UK; Milton Keynes; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading automotive finance company is seeking a Customer Contact Centre Manager in Milton Keynes. The role involves leading a regulated customer contact operation, managing compliance, operational performance, and driving continuous improvement. Candidates should possess extensive experience in customer service management, strong leadership, and strategic thinking skills. The position offers competitive salary, discretionary bonuses, and various benefits focused on employee development and work-life balance.

Benefits

Competitive salary

Flexible benefit pot

Pension scheme

Employee Assistance Programme

Qualifications

• Proven experience managing large, regulated customer service operations.
• Strong track record in performance management frameworks.
• Strategic thinker with experience in operational transformation.

Responsibilities

• Lead a multi-channel customer contact operation.
• Ensure compliance with FCA regulations.
• Manage departmental budgets and resources.

Skills

Customer service management

Performance management

Risk management

Change management

CRM systems proficiency

Leadership skills

Job description

A leading automotive finance company is seeking a Customer Contact Centre Manager in Milton Keynes. The role involves leading a regulated customer contact operation, managing compliance, operational performance, and driving continuous improvement. Candidates should possess extensive experience in customer service management, strong leadership, and strategic thinking skills. The position offers competitive salary, discretionary bonuses, and various benefits focused on employee development and work-life balance.