Registration Officer - Bereavement Services

Opus People Solutions Ltd; West Midlands; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Registration Officer for Bereavement Services on a temporary basis at Streetly Crematorium in West Midlands. Responsibilities include supporting funeral operations, acting as a point of contact for enquiries, and preparing documentation. The ideal candidate should have excellent customer service skills and experience in a busy environment. Flexibility is required during the holiday period, with a pay rate of £16.35 per hour.

Qualifications

• Experience in a busy working environment with strict deadlines.
• Sympathetic manner towards bereaved individuals.
• Ability to work flexibly according to service needs.

Responsibilities

• Act as main point of contact for enquiries and visitors.
• Support funeral operations and assist families.
• Prepare accurate documentation related to the service.

Skills

Customer Service

Communication Skills

Time management

IT literacy (MS365)

Job description

Registration Officer - Bereavement Services

Rate of pay: £16.35 per hour PAYE.

Location: Onsite at Streetly Crematorium & Cemetery, Little Hardwick Rd, Walsall WS9 0SG.

Working Schedule: Up to 18.5 hours per week, Casual/ADHOC cover. Monday - Friday

Duration: Temporary basis, until February 2026.

Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for a Registration Officer on a temporary basis. The ideal candidate will be fully flexible to be able to work during the 2-week Christmas period, from 22nd December 2025 to 2nd January 2026 as essential shifts that need to be covered. (07.30 - 16.00 Standard Day). Additional days and hours depend upon service need and cover may be required at short notice.

Daily Duties:

• Receptionist duties, including acting as main point of contact for telephone and email enquiries and visitors to the site.
• Support funeral operations at Streetly Crematorium, including assisting families, handling ashes, and liaising with Funeral Directors. May be required to support cremation services by undertaking chapel duties if required.
• Ensure accurate communication with team members and senior staff to confirm grave locations and meet all statutory requirements before cremation or burial.
• To prepare accurate and complete technical and specialist documentation as relevant to the section.
• Work with colleagues across the teams towards the provision of a safe, sustainable, efficient and effective service.

Essential Experience:

• Previous experience in a busy working environment with strict deadlines and a customer services focus.
• Awareness of, and commitment to, equality of opportunity and issues which apply to the Bereavement & Registration Services.
• Excellent face to face Customer Service skills with an ability to demonstrate a sympathetic manner towards members of the public, particularly those who are bereaved.
• IT literate and confidence in using MS365 packages, including Teams and Outlook.
• Good time management and organisational skills, working on own initiative without direct supervision.
• Excellent communication skills, including verbal and written.
• Ability to work flexibly according to the needs of the service.
• Ability to communicate effectively with members of the public, e.g. to provide bereavement services advice in person or via telephone.

Apply Now! Send your CV directly to Niamh within the Industrial and Admin Team.