Registration Authority Agent

Barts Health NHS Trust; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent NHS Trust in Greater London seeks a Registration Authority Agent to manage the Identity & Access Management process. The role involves conducting identity checks, producing smartcards, and supporting clinical staff in accessing applications. Ideal candidates should have experience in an NHS environment, strong communication skills, and the ability to maintain accurate records. This position requires training staff in smartcard use and providing technical support, ensuring that all policies are followed. The role is critical to maintaining continuity of service within the trust.

Benefits

Flexible working arrangements

Opportunities for professional development

Qualifications

• Experience supporting projects in an NHS environment, preferably ICT or HR.
• Proficiency in ICT facilities and tools including e-mail and MS Office.
• Knowledge of Care Identity Management and Apply for Care ID systems.

Responsibilities

• Maintain accurate records of the RA service according to governance.
• Train and support staff in using smartcards for clinical systems.
• Conduct appointments and sessions at various trust sites.

Skills

Excellent written and oral communication skills

Problem-solving skills

Strong interpersonal skills

Excellent organization and administration skills

Attention to detail

Education

A Level in English and Mathematics or a scientific subject

Tools

MS Office (Outlook, Word, Excel, Powerpoint)

Care Identity Service (CIS)

Electronic Staff Records (ESR)

Job description

Job overview

REGISTRATION AUTHORITY AGENT – BAND 4

An exciting opportunity has arisen for a Registration Authority Agent to join the team and assist inthe Trusts continued growth of Smartcard enabled applications.

In brief, the RA facilitates the Identity & Access Management (IAM) process for the Trust via completion of robust Identity checks, production of physical and Virtual Smartcards and theassignment of Position based access for use across numerous clinical applications and Electronic.

Staff Records (ESR).

The successful candidate will be required to conduct appointments and sessions autonomously both in the office and at any trust site. There is also a requirement to provide ongoing technical support around the Smartcard and associated software. You will need to provide accurate, clear and concise information often of a technical nature, assisting with problem solving and signposting as appropriate.

Ensure continuity of the trust RA service, to support timely access by clinical and support staff as well as training access and staff testing access on behalf of the project teams.

We reserve the right to close this vacancy prior to the advertised closing date, once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful

Main duties of the job

Maintain accurate and up to date records of all activities associated with the provision of the RA service in accordance with the Data Protection Act and other Information Governance rule and regulations.

Confirm to all National and Trust policies and procedures regarding registration for NHS CRS Smartcard applications.

Train and support staff for the introduction of smartcards to access clinical systems.

Perform RA Activities according to Trust policies and procedures including, but not limited to :

• User registration
• Verifying user ID checks to e-GIF level 3 & taking photos
• User NHS Spine UUID account creation
• Smartcard production and issuance
• Ensure terms and conditions of Smartcard usage are agreed to
• Role profile maintenance / administration
• Adding or changing role profiles (where appropriate)
• Deactivating role profiles
• Revocation and cancelling smartcards
• User suspension
• PIN / Passcode resetting
• Smartcard certificate renewal
• Replacing lost and damaged smartcards
• Incident reporting
• Advising on and monitoring user access and smartcard use
• Providing user information and reports to the CS Technical Team
• Providing appropriate training and process advice and guidance
• Diagnosis of RA related problems and their resolution
• Advice and referral to the correct department for non-RA related problems

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world‑class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high‑performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm‑free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment / s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Contact details

Name: Michael Fajinmi

Job title: Registration Authority Manager

Email address: Person specification

Qualifications and Knowledge

Essential criteria

• Educated to A Level, or equivalent in English and Mathematics or a scientific subject.
• Knowledge of Care Identity Management and Apply for Care ID systems

Desirable criteria

• Professional or vocational qualification and good knowledge og information technology supported by evidence relevant to continuous professional development

Experience

Essential criteria

• Experience supporting projects in an NHS environment (preferably ICT or HR) and users of critical systems in a demanding environment.
• Proficiency in ICT facilities and tools including e-mail, text, MS Office (Outlook, Word, Excel and Powerpoint).
• Experience of using ICT Service Desk Portals, Care Identity Service (CIS), Care Identity Management (CIM), and Electronic Staff Records (ESR).

Desirable criteria

• Experience of providing IT training and production of user guides. An experience of training users at a technical level whilst being able to communicate this into layman’s terms
• Previous experience in customer services or / and healthcare environment
• Experience of using Apply for Care ID

Communication

Essential criteria

• Excellent written and oral communication skills, including the ability to use tact and persuasion

Skills

Essential criteria

• Excellent written and oral communication skills, including the ability to use tact and persuasion
• Problem solving skills to help staff at all levels through process change and service development
• Strong interpersonal skills; ability to communicate technical issues clearly and concisely
• Excellent organization and administration skills
• Methodical with a robust attention to detail
• Able to prioritise tasks and deliver to key areas against deadlines

Specific requirements

Essential criteria

• Personable, enthusiastic and committed
• Approachable and patient
• Flexible, adaptable and thorough.
• Willingness to learn and develop
• Ability to work calmly under pressure
• Excellent team player
• Strong understanding of confidentiality issues and data protection
• A reliable work record.

Visa Sponsorship Information

Recent changes toUK immigration policy on the Health and Care Visa and Skilled Worker Visa could mean that this role is not eligible for sponsorship or that you may not meet the eligibility criteria.

Sponsorship can only be offered if this post and any individual offered employment meet all the Home Office’s requirements under the UK Skilled Worker visa scheme.

If you are applying from outside the UK or will require sponsorship,please mention this clearly in your application.

To be eligible for sponsorship, the following conditions must be met :

• Eligible role : The position must be on the UK Skilled Worker visa list. You can check your eligibility here : - .
• Salary threshold : The role must meet the minimum salary set by the Home Office. Please note that for roles employed under Agenda for Change Terms and Conditions, the High‑Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.
• Skill level : The role must meet the minimum skill requirement of RQF Level 6 or above (graduate level).
• English language : Applicants must demonstrate English proficiency at CEFR level B1 or higher.
• Other criteria : Applicants must meet all other criteria as set out by the UK Visas and Immigration (UKVI)