Registered Care Manager

Connect2Employment; Watford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A home care service provider in Watford seeks a Registered Manager responsible for ensuring high-quality home care services. You'll manage day-to-day operations, oversee staff, and maintain compliance with regulatory standards. The ideal candidate must possess relevant qualifications, compassion, and excellent communication skills. This role emphasizes client dignity and effective leadership within a supportive team environment.

Qualifications

• Compassionate and caring, with a supportive nature.
• Professional, reliable, with excellent time management.
• Innovative problem-solver who identifies solutions.

Responsibilities

• Manage day-to-day business operations and resources.
• Ensure safe delivery of services in line with regulations.
• Lead the staff team and provide necessary support.
• Maintain accurate records and handle complaints effectively.

Skills

Excellent communication skills

Professional boundaries

Problem-solving

Emotional intelligence

Team player

Education

Relevant social care and management qualifications

Job description

Overview

Job role and purpose: The Registered Manager is responsible for providing high quality home care services to support clients, ensuring they receive the best quality of life. The Registered Manager is directly accountable to the Franchisee and the care regulator.

Main duties and responsibilities: The Registered Manager is responsible for efficiently managing the day-to-day running of the business by allocating resources, monitoring performance, and delivering high quality, safe and effective home care services to clients within budget and maintaining the company's values. Additionally, the Registered Manager is responsible for managing all aspects of the staff team and providing strong leadership, so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

The Registered Manager\'s duties include:

Ensuring the safe delivery of the service in line with legislative requirements and company policy and procedures.

Undertaking training and development to keep up to date with the law, best practice and changes in company policy and apply this knowledge to the day-to-day management and delivery of care.

Understanding and monitoring health and safety in the workplace and the field and acting as a lead for infection prevention and control.

Maintaining full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the business.

Implementing quality management and improvement systems, effectively managing complaints and incidents, and carrying out investigations relating to the quality of the service and using findings to make improvements.

Being prepared to work flexibly to ensure the safe delivery of the service.

Promoting the rights of each client and keeping their wishes at the centre of their care and support.

Carrying out a full assessment of each client\'s needs and associated risk prior to each service commencing, identifying what the client would like to achieve from their care and support.

Overseeing the writing of individually tailored care and support plan with the client and/or their chosen representative that respects the client\'s wishes and promotes their dignity and privacy.

Providing clients, and where appropriate, their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.

Applying excellent communication skills with clients, their families and representatives, staff, and other health and social care professionals to deliver high-quality home care services.

Keeping all information about clients, their representatives, and their families secure and confidential except where policy requires sharing to protect the interests of clients.

Managing the effective recruitment, induction, and training of the office team (e.g., coordinator(s), supervisor(s), and support staff) and carers.

Ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times and implementing company policy and procedures in relation to managing absence, disciplinary, capability, and grievance matters.

Providing information, guidance, and ongoing supervision to enable staff to carry out their roles effectively and safely

Carrying out appraisals and monitoring of staff performance.

Ensuring all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when carers are sick or absent.

Attending external meetings and representing the service in a positive manner.

Participating in the growth and development of the business and working with the franchise owner to achieve key performance targets.

Person specification

• Compassionate and caring, with a kind and supportive nature towards those in need of care.
• Professional and respected, exhibiting excellent time management, reliability, and understanding of professional boundaries.
• Innovative problem-solver who can think outside of the box to identify solutions and opportunities.
• Supportive team player with strong communication skills and emotional intelligence.
• Fun and passionate about bringing joy and happiness to clients\' lives.

Knowledge & understanding

• Relevant social care and management qualifications or willingness to obtain them.
• Excellent understanding of home care services and the needs of those requiring care and support at home.
• Strong understanding of high-quality person-centred care and support, as well as anti-discriminatory care practice.
• Good understanding of regulatory responsibilities of a registered manager and domiciliary care law.
• Knowledge of confidentiality, health and safety matters, risk management, abuse recognition, and safeguarding procedures.

Experience and skills

• Excellent communication skills and experience building positive working relationships with service users, their families, staff, and other health and social care professionals.
• Ability to provide support for clients\' daily living with dignity, respect, and independence while maintaining privacy and choice.
• Experience in care services, risk assessment, and individual care and support.
• Effective planning and organization skills to ensure high-quality service delivery.
• Strong administrative and computer literacy skills.
• Experience managing and developing an effective staff team, including recruitment, training, supporting, and supervising staff.
• Ability to maintain clear and accurate records and follow statutory reporting procedures.
• Ability to implement policies, procedures, and instructions effectively

Additional requirements

• Flexibility and commitment to ongoing training and development.
• Satisfactory criminal records check and evidence of not being barred from working with vulnerable people.
• Full driver\'s license with no more than 6 points, Class 1 business insurance, and current MOT if using a personal vehicle for business purposes

This job description is not intended to be exhaustive. You may be required to perform any other duties as the organisation may require. You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the employer\'s organisation and interests.

Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.