Regional Support Engineer

Dains; Glasgow; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A prominent accountancy firm in Glasgow is seeking a Regional Support Engineer to enhance technical operations across its Scottish offices. The role involves providing expert assistance, troubleshooting network systems, and ensuring the reliability of IT services. Candidates should have a Bachelor’s degree in Computer Science and 3-5 years of IT support experience. This position offers flexible work options and a supportive work culture.

Benefits

25 days annual leave

Hybrid and flexible work options

Private medical

Cycle to work scheme

Group staff pension scheme

Qualifications

• 3-5 years of experience in IT Support or similar role.
• Proven experience managing regional or multi-site IT operations.
• Solid understanding of networking technologies.

Responsibilities

• Main point of contact for IT queries in Scotland offices.
• Maintain and troubleshoot network systems.
• Ensure availability of IT services including LAN/WAN.
• Provide technical support to employees onsite and remotely.

Skills

Office 365

Windows operating systems

Cloud platforms (e.g., Azure)

Cybersecurity tools

Cisco Meraki

Networking technologies (e.g., TCP/IP)

Education

Bachelor’s degree in Computer Science or related field

Job description

Regional Support Engineer

Department: Business Support

Employment Type: Full Time

Location: Glasgow- WD

Description

Dains is seeking a talented Regional Senior Support Engineer who will play a pivotal role in enhancing the efficiency and reliability of our technical operations across our Scottish offices. As a key member of our IT and support team, this individual will focus on providing expert assistance, resolving complex technical challenges, and ensuring our systems run seamlessly to support both internal teams and clients.

Ranked 29th in the National Accountancy Age ranking by firm size. With over 700 talented individuals across the UK and Ireland, we\'re a force to be reckoned with. Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.

At Dains, our employees are our greatest asset. We\'re committed to providing the best working environment, where you\'ll have the opportunity to learn, grow, and thrive. From development and training to flexible benefits and hybrid working options, we prioritise your well-being and professional development.

Key Responsibilities

• You will be the main point of contact for any IT related queries in any of our Scotland offices
• Maintain and troubleshoot network systems, servers, and storage solutions
• Ensure the availability and reliability of IT services, including LAN/WAN, VPNs, firewalls, and cloud-based systems.
• Provide technical support to employees within the region, both onsite and remotely
• Respond to and resolve hardware, software, and connectivity issues in a timely manner
• Implement and support IT projects, such as system rollouts, upgrades, and migrations
• Collaborate with national IT team to deploy new technologies and standards
• Ensure regional compliance with company IT policies, procedures, and security protocols.
• Track and manage IT assets, ensuring optimal utilisation and lifecycle management.
• Provide regular reports on regional IT performance, incidents, and projects to senior management.
• Coordinate with vendors and service providers for hardware/software procurement, maintenance, and upgrades.

Skills, Knowledge and Expertise

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3-5 years of experience in IT Support, infrastructure management, or a similar role
• Proven experience managing regional or multi-site IT operations
• Solid understanding of Office 365 and Windows operating systems, as well as cloud platforms (e.g., Azure).
• Familiarity with cybersecurity tools and best practices.
• Strong knowledge of Cisco Meraki and networking technologies (e.g., TCP/IP, DNS, DHCP, VLANs).

Benefits

• 25 days annual leave (increases with length of service) plus normal statutory bank holidays)
• Hybrid and flexible work options
• Buy and sell annual leave
• Life assurance
• Private medical
• Cycle to work scheme
• Greener car scheme
• Regular development reviews and training
• Group staff pension scheme
• Discounted shopping platform