Regional Operations Manager

Housing 21; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care and housing organization in North East England is seeking a passionate leader to oversee a team of Operations Managers and ensure effective delivery of Retirement Living services. Ideal candidates will have experience leading high-performance teams, strong financial skills, and a commitment to developing others. The role comes with various benefits including a pension scheme, occupational sick pay, and more, with a closing date for applications on 5 October 2025.

Benefits

Pension scheme

Holiday pay

Health Cash Plan

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Experience in working at a senior level within an organisation of a similar size and scale.
• Experience in developing and supporting people to achieve their potential.
• Experience in managing service improvements benefiting both customer and employee teams.

Responsibilities

• Lead a team of Operations Managers to ensure effective operational delivery of Retirement Living services.
• Oversee operational delivery and overall performance of Retirement Living services.

Skills

Experience in leading a highly performing team

Strong financial skills

Ability to build effective working relationships

Education

Management/professional qualifications in Housing

Job description

Overview

Hours: 35 per week

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!

The role

In this role you will lead a team of Operations Managers in the effective operational delivery of the Retirement Living services within a designated patch, including a variety of housing services across a large geographical location. Reporting to the Heads of Retirement Living, you will be responsible for operational delivery and overall performance of the Retirement Living services within your designated patch.

Responsibilities

• Lead a team of Operations Managers to ensure effective operational delivery of Retirement Living services within a designated patch
• Oversee operational delivery and overall performance of Retirement Living services within your patch

Requirements

• Experience in leading a highly performing team
• Experience in working at a senior level within an organisation of a similar size and scale
• Experience in developing and supporting people to achieve their potential
• Strong financial skills and the ability to analyse financial results
• Management/professional qualifications in Housing
• Experience in managing service improvements benefiting both customer and employee teams
• Ability to build effective working relationships with internal and external stakeholders

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer focused attitude, we would love to hear from you.

The benefits

At Housing 21 we’re proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:

• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop

As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.

Closing date for applications 5 October 2025, with interviews taking place 13 October 2025

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.