Regional Operations Manager

BM Stores; Liverpool; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major retail company in the UK is seeking an experienced Regional Operations Manager to oversee around 100 stores across South West England and South & Mid Wales. This hands-on role involves leading a team of Area Managers and driving sales while ensuring operational excellence. The ideal candidate will have a strong background in multi-site retail management and be passionate about delivering great retail experiences. Join a growing business committed to inclusivity and development.

Benefits

Discounts in stores

Free parking at Support Centre

Additional retailer discounts

Qualifications

• 5+ years of experience as a Regional Manager in retail.
• Analyzing data to improve operational performance.
• Hands-on leadership with a focus on team development.

Responsibilities

• Lead, coach, and develop 7 Area Managers across 100 stores.
• Drive performance using data insights.
• Own the full colleague lifecycle in the region.

Skills

Proven experience as a Regional Manager

Strong commercial thinker

Inspirational leadership style

Excellent communication skills

Ability to drive sales

Job description

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Are you a dynamic retail leader who loves developing people and driving commercial success? B&M is looking for a hands‑on, commercially astute Regional Operations Manager to lead one of our largest regions; around 100 stores through a team of 7 Area Managers.

You’ll work closely with the senior retail team to deliver operational excellence, maximise sales and profitability, and ensure every customer enjoys the great value and service B&M is known for.

This role covers South West England, South & Mid Wales and requires regular travel.

Key responsibilities

• Lead, coach, and develop 7 Area Managers (plus Garden Centre Operations Manager) across approximately 100 stores.
• Use data and insight to set priorities, drive performance, and improve efficiency.
• Deliver on sales, margin, and operational KPIs while maintaining high standards of compliance and service.
• Champion best practice and ensure consistent store standards and customer experience.
• Partner with the Retail Director and central teams to implement strategy and new initiatives.
• Own the full colleague lifecycle and build strong succession plans across the region.

Ideal candidate

• Proven experience as a Regional Manager in a fast‑paced, multi‑site retail environment.
• A strong commercial thinker with the analytical ability to turn data into action.
• Naturally hands‑on – visible in stores, engaged with teams, and willing to lead from the front.
• Inspirational leadership style with a track record of developing and empowering high‑performing teams.
• Excellent communication, influencing, and organisational skills.
• Passionate about delivering great retail experiences for both customers and colleagues.
• The ability to drive sales at all levels.

Benefits

We also offer you a range of great benefits including discounts in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more! Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

If you are looking for a new challenge within an ambitious, growing business, apply online today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.