Regional Leader – North East

Government Recruitment Service; Barnsley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public sector recruitment agency is seeking a Regional Leader for its Counter Fraud and Compliance Directorate. The role involves managing over 1200 colleagues, driving performance improvements, and fostering an inclusive work culture. Candidates should demonstrate strong leadership skills, with a commitment to engagement and well-being. This position offers the opportunity to lead transformation efforts within a significant public service initiative.

Qualifications

• Proven experience in a leadership role, preferably in a public service environment.
• Strong understanding of performance management and continuous improvement.
• Ability to foster a culture of engagement and well-being.

Responsibilities

• Lead a team of over 1200 colleagues across multiple sites and functions.
• Drive performance results and improve operational effectiveness.
• Recruit and onboard new team members, ensuring a great experience.
• Develop comprehensive business plans for the region.
• Promote an inclusive workplace culture through regular engagement.

Skills

Emotional intelligence

Leadership skills

Collaboration

Adaptability

Performance improvement

Job description

CFCD is an exciting Directorate right at the heart of DWP Operations. Our directorate supports DWP to deliver its objectives by driving down Fraud, Error and Debt at source. Tackling Fraud and Error remains a priority for Government, with latest statistics showing 9.5 billion of Fraud and Error in the welfare system.

CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around Collaboration, Resilience and Inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the standard and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.

This is an exciting and high-impact leadership role, responsible for Counter Fraud and Compliance (CFC) operational colleagues across North-East Operations. The operational teams include Fraud Investigations, Compliance, Enhanced Review Team, Surveillance, Campaigns, Case Preparation, Counter Fraud and Error Management System (CFEMS) Triage, NINO, and Business & Operational Support.

The post holder will lead the delivery of counter fraud activity and operational performance, while fostering a culture of inclusion, engagement, and wellbeing. With CFCD undergoing significant transformation and recruitment, your leadership will be key in helping colleagues understand and embrace the Directorate’s vision and future direction.

As Regional Leader, you will:

• Lead over1200 colleagues across multiple sites and CFC functions.
• Be accountable for delivering excellent performance results and driving continuous improvement in a fast-paced, evolving environment.
• Role model exceptional leadership, working flexibly across boundaries and building capability across teams.
• Lead recruitment plans for the NE Region, alongside ensuring the best onboarding experience for new recruits.
• Develop and implement detailed plans in response to the 2025 People Survey and consider plans for engagement across new and existing colleagues, creating One Team culture
• Create and deliver a comprehensive Business Plan for the North-East Region.
• Collaborate with CFCD Regional Leaders, Functional Teams, and a wide range of internal and external stakeholders.
• Build and sustain business-critical relationships with key partners.
• Leading activity to build and sustain people engagement, driving a culture where coaching and a team-based approach are at the heart of the business.
• Be a visible leader, conducting regular site visits to promote an inclusive workplace where everyone feels heard and empowered.
• Champion CFCD’s transformation journey, helping colleagues understand its impact and opportunities.
• Ensure the development and wellbeing of CFCD colleagues is central to regional plans, with a strong focus on addressing bullying and harassment.
• Each Regional Leader in CFC covers a lead role for the organisation. For the NE Region currently that entails leading the Decision-Making team for CFC, driving performance improvement and consider further transformation opportunities.